CARWASH 7011 - CUSTOMER SERVICE ASSOCIATE - CR210

CARWASH 7011 - CUSTOMER SERVICE ASSOCIATE - CR210

2015 County Rd 210, St Johns, FL 32259, USA

JOB SUMMARY

The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Address all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility.

REQUIREMENTS

Must be a minimum of 16 years old Must successfully complete a pre-employment drug screening and background check Must be able to work a flexible schedule, to include weekends, holidays and split shifts Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff Must be detail-oriented and have strong organizational skills Must be able to operate a computer Must be able to stand for extended periods of time Must be able to lift, carry, and move up to 50 pounds Must be able to bend, kneel, stoop, and reach (including overhead) Must have adequate strength, balance, and coordination to perform essential functions Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside

JOB KNOWLEDGE

Operating the Express Wash kiosk, credit card machines, and POS Efficiently and safely guide vehicles through the car wash Continuously maintain and repair car wash equipment Performing preventative maintenance and minor repairs on car wash equipment Detailing vehicles as trained and directed Maintaining a high level of cleanliness and organization at the facility Knowledgeable of site merchandise

DUTIES AND FUNCTIONS

Arrive to work on time, consistently Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary Hair must be clean and cut in a becoming style; management has final approval Attend all required training, safety courses, office and departmental meetings Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment Safely and properly handle chemicals Become proficient on all appropriate equipment and safety features Maintain and contribute to a positive and supportive team environment Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash Guide guests using distinctive and clear hand signals in accordance to established procedures Review the loading sign directions with every guest and give the guest a thumbs up when their vehicle is placed and ready to start the wash process Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues Perform vehicle detailing services as trained and directed Operate Express Wash kiosks, credit card machines, and POS Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary #J-18808-Ljbffr Gate Express Carwash