CSR

Warehouse Customer Service Representative

The role of the Warehouse CSR is to work hands on with warehouse management and clients with the day-to-day operations of the warehouse facilities for their assigned account or accounts. Responsible to report all discrepancies and need for action to the Office Supervisor, Warehouse Supervisor and Manager. To adhere and enforce best business practices according to B.I.G Logistics QMS.

Job Duties:

• Track and account for all incoming receipts and orders for your assigned account or accounts
• Confirm proper and timely delivery of products
• Assist warehouse management in creating systematic reports needed for various inventory counts
• Monitor and order supplies thru Office Supervisor as needed for station
• Maintain immediate office work area, ensuring equipment is serviced when needed and a maintain a clean and tidy workspace
• Maintain shipping documentation, manifests, and receipts; enter relevant data into WMS and custom reports as required by clients
• Ensure that shipment materials match packing lists before dispatching orders
• Assist in the training process of new office and warehouse staff
• Assist Warehouse management to ensure proper transport, packaging, and placement of products
• Assist Warehouse management to motivate and lead warehouse staff to effectively carry out given tasks
• Abide by and enforce facility rules and state laws and regulations
• Assist warehouse management to improve warehouse work processes through strategic planning to create a more efficient fulfillment system
• Moves inventory by scheduling materials to be moved to and from warehouses, coordinating inventory transfers as required by client or clients.
• Assist Warehouse Management in maintaining storage areas by keeping WMS up to date with accurate locations, adhering to storage design principles and recommending improvements.
• If Last Person in Facility secures warehouse by turning alarms on.
• Updates job knowledge by participating in educational opportunities; reading technical publications.
• Accomplishes warehouse and organization mission by completing related results as needed.
• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their orders via phone, email, and in-person interactions.
• Identify and resolve customer complaints or concerns in a professional and efficient manner, escalating issues when necessary.