Director / Principal of Product Design - Servicing
$224kExpedia, Inc.
- # Director / Principal of Product Design – ServicingApply: Washington - Seattle Campus: Full time: Posted Today: End Date: November 20, 2026 (24 days left to apply): R-110491At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.**Location**: Austin, Los Angeles, San Jose, San Francisco, Seattle, New York, with other EG Locations up for discussion.At Expedia Group, our mission is to power global travel for everyone, everywhere. Within Expedia Group, the Experience Design (XD) organization brings together product design, content design, and research to shape experiences that help travelers confidently discover and explore the world.We’re seeking a **Director/Principal of Product Design – Servicing** to own and advance the design direction for Expedia Group’s servicing and customer experiences. This role is calibrated as a senior individual‐contributor leadership position, with scope expected to evolve as the Servicing domain and organization continue to mature.In this role, you’ll operate as a design and creative authority who leads through vision, judgment, and hands‐on craft—taking on the most complex experience challenges while setting standards others follow. You’ll lead the design of intelligent AI‐powered servicing as the foundation for a best‐in‐industry customer experience—helping travelers get help, make changes, and resolve issues with confidence - using high‐fidelity design, systems thinking, and advanced prototyping at a global scale.**Introduction to the team:**We’re a multidisciplinary design team shaping the future of travel through human-centered, AI-powered experiences. Our mission is to help travelers imagine, plan, book, and manage every part of their journey across Expedia Group’s family of brands and platforms — with clarity, delight, and confidence.In this position, you’ll lead and inspire a team designing Expedia Group’s servicing and customer experience end to end, set a bold design vision, establish systems that raise the bar for quality, and partner closely with product, engineering, and data science to deliver intelligent, intuitive experiences at global scale - helping define what industry-leading, AI-driven travel servicing looks like for the entire industry.**In this role, you will:*** **Own and lead the design direction for Expedia Group’s AI‐powered servicing and CX experiences**, driving outcomes from concept through execution while orchestrating the work across interconnected servicing initiatives.* **Define how travelers get help, change or cancel trips, and understand outcomes like refunds and next steps**—bringing clarity, transparency, and trust to complex, high‐stakes servicing moments.* **Work hands‐on with high‐fidelity design, prototyping, and systems thinking**, while helping shape how servicing work is sequenced, scoped, and delivered to tackle the most complex servicing and support challenges.* **Partner closely with senior leaders in Product, Engineering, Research, and Data Science** to coordinate priorities, align roadmaps, and ensure design effort is focused where it matters most.* **Translate advanced AI and machine‐learning capabilities into intuitive, human‐centered experiences** used by millions of travelers worldwide.* **Establish and scale experience patterns, interaction models, and quality standards across brands, platforms, and service channels** (self‐serve and conversational agents), providing structure and cohesion across parallel search workstreams.* **Influence and elevate design quality through critique, mentorship, and shared standards**—leading by example and helping others deliver at a higher bar.* **Collaborate across Expedia Group to align servicing experiences with the company’s broader AI strategy**, shared capabilities, and platform investments.* **Represent the traveler in senior‐level and cross‐functional forums**, influencing decisions that shape the future of travel servicing and intelligent customer experiences.**Minimum Qualifications:*** 12+ years of experience in product design with, at least, 4 years leading design teams at scale.* Bachelor’s Degree in Design, HCI, User Experience, or related field (or equivalent experience).* Expertise in customer servicing, support, or CX experiences (e.g., self‐service, virtual agents, omnichannel support), with a deep understanding of how AI and ML shape resolution, personalization, and explainability.* A proven track record of designing experiences that simplify complex information, reduce customer effort, and build trust with users.* Skilled in translating ambiguous technical opportunities into clear, inspiring product experiences.* Adept at building, scaling, and coaching design teams that deliver at both craft and strategic levels.* An exceptional communicator who can bring stakeholders along through strong storytelling and influence.* Energized by the challenge of creating travel experiences that feel intelligent, human, and memorable.* Deep understanding of AI and conversational design tools and methods, including prototyping with LLMs, prompt engineering, data-informed interaction design, and expert knowledge of modern design and prototyping platforms including but not limited to Figma, Cursor, etc. **Preferred Qualifications:*** Deep knowledge of conversational and agentic interfaces, natural language understanding, and AI explainability principles.* Experience working with data scientists and ML engineers to translate advanced models into user-facing experiences at scale.* Demonstrated strength in connecting design quality to measurable product outcomes through experimentation and data-driven metrics.* Track record of driving design excellence across multiple brands, platforms, and domains in a fast-moving, results-oriented environment.* Demonstrated experience taking products from concept to scaled adoption.Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.The total cash range for this position in Seattle is $224,000.00 to $313,500.00. Employees in this role have the potential to increase their pay up to $358,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
- J-18808-Ljbffr Expedia, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director / Principal of Product Design - Servicing in Seattle, WA vacancy
- Expedia Group is seeking a Director/Principal of Product Design - Servicing to own the design direction for AI-powered customer servicing experiences across Expedia Group’s brands and platforms. You’ll lead a multidisciplinary team, shape a bold design vision, and partner...Suggested
- F5 Networks, Inc. in Seattle, WA seeks a Principal Product Marketing Manager for Global Services to own the services marketing function, align with platform launches, and drive sales outcomes through compelling value propositions and evidence-based storytelling. You will...Principal
- F5 Networks, Inc. seeks a Principal Product Marketing Manager for Global Services to own the services go-to-market strategy end to end and ensure marketing supports platform launches and customer journeys. The role defines messaging for Professional Services, Support tiers...Principal
$164k - $221.8k
Amazon Development Center U.S., Inc. is hiring a Principal Product Designer to lead high-impact design across AWS AI Services’ AI/ML portfolio. Responsibilities Lead strategic, portfolio-level design initiatives across Amazon Bedrock and Amazon Bedrock AgentCore, plus...PrincipalFlexible hours- ...Amazon Aurora Technical Product Manager Are you interested in building hyper-scale database services in the cloud? Do you want to revolutionize the way people manage vast volumes of data in the cloud? Do you want to have direct and immediate impact on hundreds of thousands...PrincipalImmediate start
A W S
Seattle, WA4 days ago - Amazon seeks a Principal Accounting Manager to own process improvement, systemization, and technical accounting for Seller Services balances. You will design automation, own new program launches, and partner across Finance, Tax, Technology, and ops to ensure standards...Principal
$164k - $221.8k
...568099 | Amazon Development Center U.S., Inc. AWS AI Services is seeking a Principal UX Designer to lead some of the most strategic and complex design... ...designer who operates beyond the boundaries of a single product or feature area. You will tackle large-scale, highly...PrincipalFlexible hours$208.3k - $281.8k
...Principal Product Manager Technical ES In this role, you will be owning one or more products that are in production and getting in on... ...worldwide. You will be responsible for revenue and adoption of the services. You'll use your passion for technology and solving customer...PrincipalLocal areaWorldwideFlexible hoursA W S
Seattle, WA4 days ago- Principal Program Manager, Fulfilled by Amazon job at Amazon.com Services LLC. Bellevue, WA. DESCRIPTION Do you want to join an innovative global team of product, technologists, program managers, sellers, and operations who create holistic solutions that impact Amazon...Principal
$230.1k - $311.2k
...reinvent them. Our database products collectively serve hundreds of... ...of the internet. AWS Database Services is a $17B+ business and one... ...of it. We're hiring multiple Principal Engineers across this portfolio... ...engineers around you through design reviews, mentorship, and the...PrincipalLocal areaFlexible hoursAmazon
Bellevue, WA3 days ago$180.4k - $270.6k
...diverse F5 community where each individual can thrive. Principal Product Marketing Manager, Global Services Job Description We are seeking a Principal Product... ...services with platform and subscription licensing. Design programs that increase services attach on new platform...PrincipalContract workWork at officeLocal areaWeekend workAfternoon shift$161.9k - $219k
Principal Product Manager, Freight Express, Amazon Supply Chain Services Job ID: 10588590 | Amazon.com Services LLC You're a Principal Product Manager with deep experience... ...the US and EU to shape network and product design, ensuring the product scales and holds its...PrincipalFlexible hours- ...plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Principal Service Delivery Readiness Manager ensures that complex B2B customer engagements are fully delivery-ready before execution begins, protecting...PrincipalWork experience placement
- ...economic, funding, planning, and Operational Technology (OT) consulting services to communities and utilities across North America. We partner with our clients to tackle complex problems and design fit-for-purpose solutions and business strategies that address their unique...PrincipalWork at office
$177k - $239.4k
...centric company. Amazon Customer Service (CS) is at the forefront of... ...Solutions is responsible for designing, planning, and operating the... ...scale. We are seeking a Principal Technical Program Manager to... ...partner directly with Connect product and engineering teams to influence...PrincipalFlexible hoursAmazon
Seattle, WA4 days ago- At Salesforce, our Product Marketers craft inspirational stories and deliver groundbreaking... ...a creative, motivated and passionate Director of Product Marketing who can drive vision... ...messaging and awareness for our IT & HR Service Management solutions, while working with...
- ...enterprises. Business Area Product Management Seniority Level Director Job Description Cloudera... ...seeking an experienced Principal Product Manager (... ...Cloudera Data Warehouse (CDW) service. In this role, you will own... ...leveraging CDW’s decoupled design - Control Plane, Catalogs...Principal
- ...building a new generation of AI-powered products designed to address complex operational... ...transformation.The RoleUiPath is seeking a Principal Product Manager to lead the development... ...data ingestion, configuration, and self-service capabilities.Partner with industry specialists...PrincipalWork at officeImmediate startRemote work
UiPath
Bellevue, WA3 days ago $139.1k - $188.2k
Principal, Stores Accounting, Seller Services Accounting Job ID: 10583512 | Amazon.com Services LLC The Seller Services... ...balances and activity. You will design automation and reconciliation... ...improvement initiatives that increase productivity and strengthen the accuracy,...PrincipalLocal areaWorldwideFlexible hours$154.6k - $209.1k
...experienced professional for the role of Principal, Portfolio Strategy in the GOES... ...will report up through the Director, GOES-PM, with a dotted line to... ...how to innovate in real estate services to optimize customer satisfaction and productivity Understanding real estate...PrincipalCurrently hiringFlexible hours- A leading IT services firm in Seattle is seeking a Head of Product to oversee its SaaS-based learning platform and guide product strategy. The ideal candidate will have 12+ years in product management, exceptional skills in customer insight, and experience in leading teams...Remote jobFull time
- ...Director Of Product Marketing ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving... ...backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS...Work at officeLocal areaWork from homeWorldwideFlexible hours
ZS Associates
Bellevue, WA4 days ago - Amazon’s AWS S3 team is seeking a Senior Product Manager - Technical External Services to shape new features for customers worldwide. You’ll work with customers, partners, and engineers to translate complex needs into crisp requirements and a compelling roadmap. You’ll...Worldwide
$197.27k - $267.04k
...,268 - $267,036Company: Siemens Senior Principal Product Manager Job ID 526690 Posted since 21-Oct... ..., operating across engineering, ML, design, and hardware to invent and launch novel... ...an unfavorable discharge from military service, and other categories protected by federal...PrincipalPermanent employmentFull timeWork at officeLocal areaImmediate startRemote workSiemens
Bellevue, WA1 day ago$215.9k - $292.1k
Sr. Principal, PMT, APM, Amazon Publisher Monetization, Amazon Ads Job ID: 10555021 | Amazon.com Services LLC Our Local & Services Advertising business... ...will own the end-to-end product vision and execution for... ...engineering, science, and design teams building agentic AI...PrincipalLocal areaFlexible hoursWeekend work$170k
...disability status. About the Role: Craft is looking for a Product Marketing Director with experience in taking to market Enterprise SaaS solutions... ...building and delivering next generation software/Cloud services that will push the boundaries on what is possible to empower...Work at officeCRAFT
Seattle, WA1 day ago- Slate Auto is seeking a Senior Product Manager, Technical to lead the core experience for Sales and Service teams in the electric vehicle space. You will partner with engineering, design, finance, and marketing to define and execute a multi‑year roadmap. You will own PRDs...
$143.4k - $216.9k
...and Sales data to develop go-to-market plans for the Financial Services industry (banking, wealth and asset management, and insurance)... ...Skills, and Gemini a must. Position Requirements: 7+ years of product marketing or related experience, ideally in SaaS or enterprise...- U.S. Legal Support in Seattle is seeking a Director of Business Development to lead and grow the Seattle/Pacific Northwest territory. You... ...a proven track record in consultative sales within the legal services sector, strong strategic planning, and the ability to travel within...
- Amazon.com Services LLC is seeking a Principal Product Manager to shape the Shipping Express 2-day product, driving a multi-year roadmap across operations, network design, product, and engineering. You will own the entire product lifecycle from vision through launch, measurement...Principal
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director / Principal of Product Design - Servicing. Be the first to apply!
Related searches
- chief product officer Seattle, WA
- director of product engineering Seattle, WA
- head of product design Seattle, WA
- product marketing director Seattle, WA
- product director Seattle, WA
- director product design Seattle, WA
- director of design and construction Seattle, WA
- remote design manager Seattle, WA
- design project manager Seattle, WA
- product design manager Seattle, WA