Police Services Officer

Position Summary

Salary Note: Although the full salary range for this position is provided, appointments are made at the range minimum. THE CITY: Palm Springs, located in the Coachella Valley, is known for its luxurious yet relaxed lifestyle. Picture waking up to fresh air, surrounded by palm trees, and enjoying stunning mountain views. This city offers a perfect blend of nature and modern living for both residents and visitors. Palm Springs is ideal for families, offering numerous parks, gardens, and nature reserves for leisurely activities and wildlife encounters. With a wide range of attractions and events, there's always something fun for everyone in the family. To see the exciting things going on visit Engage Palm Springs. The City of Palm Springs is committed to cultivating a diverse, equitable, and inclusive workplace, from policies to inclusive healthcare, and making people of various backgrounds feel welcome and supported. To view our recent Human Rights Campaign, visit the Municipal Equity Index (Download PDF reader) website. THE POSITION: This position is a member of the Palm Springs Police Department and performs clerical and receptionist duties at the front counter within the Police Department; responds to citizen inquiries and complaints in a courteous manner, screens visitors, and provides a variety information and assistance within areas of assignment.

Examples of Essential and General Responsibilities

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Assist the public at front counter, respond to citizen inquiries and complaints in a courteous manner, provide information within area of assignment, and screen visitors.
• Perform telephone answering duties, screen and route telephone calls to appropriate staff, take messages, and assist in communication with dispatch as needed.
• Take reports by mail, on-line, at the counter or by telephone; determine the type of report to be taken; draft reports concerning non-suspect crimes and incidents; refer reports to an officer as needed.
• Locate and copy a variety of reports including DMV, accident, crime, missing persons; distribute reports to appropriate agencies; maintain and file all reports.
• Prepare, receive and review a variety of materials and documents such as reports, statements, forms, evaluations and letters, ensuring accuracy and compliance with established regulations.
• Perform computer duties including entering reports, citations and other data into the police computer system; perform information searches and retrieval of data for reports and other police related files; distribute to appropriate officers or agencies.
• Prepare and maintain a variety of written communications and files including but not limited to reports, warrants, notifications and press releases for court, City departments, and other agencies.
• Prepare court packages consisting of a variety of detailed documents for criminal prosecutors and investigators; route and deliver court packages as necessary.
• Collect, duplicate and process messages, reports, citations, payments, deposits, bulletins, and booking slips.
• Assist in processing prisoners; conduct searches; attend photograph, fingerprint, and interviewing sessions as requested.
• Conduct criminal record checks using National, State, and DMV databases, along with contacting other police agencies.
• Operate a variety of office equipment including computers, copiers, and facsimile machines.
• Receive, sort, and distribute incoming and outgoing mail and maintain required office supplies.
• Receive requests for information from other City departments, outside government agencies, private organizations or the general public; process or deny requests according to established policies and procedures.
• Perform related duties and responsibilities as required.

Minimum and Preferred Requirements

Minimum requirements must be clearly demonstrated on the application to be considered, however, meeting the minimum requirements does not guarantee an invitation to compete further in the selection process. Experience requirements must be demonstrated in the "Work Experience" section of the application, other sections of the application will not be used to determine experience qualifications. (One year of work experience is the equivalent of 12 months of full-time work. "Full-time work" means at least 36 hours of work over a period of one week or 1,872 hours of work over a period of at least 12 months.) Qualifications noted as "desirable" or "preferred" are not included as part of the minimum requirements. Experience:

• Two (2) years of increasingly responsible clerical experience, preferably within a law enforcement environment, is required.
• Recent (within the last five (5) years) increasingly responsible clerical experience in a law enforcement agency is preferred.
• Experience working with Public Records Act request is preferred.
• Proficiency with Microsoft Word, Outlook, and Excel is preferred.

Training: High School Diploma or equivalent education is required.

License or Certificates:

Possession of, or ability to obtain, a valid California Driver License with a satisfactory driving record (a driving record may be deemed unsatisfactory for any of the following reasons: three or more moving violations or reportable accident within the last three years; conviction of driving under the influence within the last five years) is required.

Special Requirements:

• Incumbents are enrolled in the California Department of Motor Vehicle (DMV) Pull Notice Program. The DMV Pull Notice Program provides information on the incumbent's driving record and driving record status on a periodic basis to the City.
• Cannot be related to any other employee in the Palm Springs Police Department.
• Must successfully complete a public safety pre-employment background investigation, fingerprinting, physical, and drug screen.

Working Conditions:

The following work environment and physical conditions described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

This position works in an office environment with exposure to computer screens and may require maintaining physical condition necessary for standing, sitting, or driving for prolonged periods and the ability to walk, reach, grasp, bend and squat to access files, computer keyboards and other office equipment.

Application and Exam Information

A completed application and supplemental questionnaire are required by the closing date and time. As a candidate for the position, you will want to be sure your application accurately reflects your skills and abilities as they relate to the position to achieve maximum opportunity. Applications will be reviewed carefully and only those who appear to have the best qualifications will be invited to continue in the selection process. Minimum requirements must be clearly demonstrated on the application to be considered as this information will be used to determine minimum qualifications. Experience requirements must be demonstrated in the "Work Experience" section of the application, other sections of the application will not be used to determine experience qualifications Resumes and other documents may be submitted, however, they will not be used to determine minimum qualifications, please do not use phrases such as "see attached" or "see resume" as they will not be considered. Meeting the minimum requirements does not guarantee an invitation to compete further in the process. Minimum requirements must be met at the time of application submission unless stated otherwise. The selection process - The selection process for this position may include one or more of the following: application review, qualification review, written exam, practical exam, oral panel exam and department interview. Candidates must successfully pass each stage of the selection process above in order to continue to the next step. This process may be modified or changed depending on the number of qualified candidates. Please remember to submit all your application materials by the closing date and time. Incomplete or applications received after the closing date and time cannot be considered. All information on the application is subject to investigation and verification. For more information on completing your application materials click here. If you are ready to join the exciting Team Palm Springs and you meet the requirements detailed above, please click the apply button. For more information contact Human Resources at: The City of Palm Springs 3200 East Tahquitz Canyon Way Palm Springs, CA 92262 View phone number on click.appcast.io Applications must be received by 4:00 pm, July 16, 2026 in order to be considered for this opportunity. The City of Palm Springs reserves the right to accelerate or extend the "Closing Date" of open positions at any time, dependent upon the number of applications received. The City of Palm Springs is an equal employment opportunity employer and we encourage all persons to file applications. Applicants will be considered regardless of race, color, creed, national origin, citizenship, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, family or marital status, disability, medical condition or pregnancy, genetic information, religious or political affiliation, or veteran status. Disaster Service Worker: In accordance with Government Code Section 3100, City of Palm Springs Employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.

Benefits

The City of Palm Springs provides a comprehensive benefit program for employees including: