Director of Patient Services (DPS)

Job Description

Job Description

Patient Service Manager

Brooklyn, NY
$120,000 – $130,000

Position Overview

A growing home care agency is seeking a strong, hands-on Patient Service Manager to oversee clinical operations, compliance, nursing oversight, and patient care quality across the organization.

This is a high-impact role for someone who takes ownership, operates proactively, and can confidently manage the clinical department independently. The ideal candidate is organized, accountable, solutions-oriented, and experienced in ensuring visits, documentation, audits, and patient care are handled accurately, efficiently, and on time.

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, or related field preferred
• Active RN license preferred
• Home care experience required
• Experience with audits, compliance, DOH surveys, and regulatory standards
• Experience supervising nurses or clinical teams
• Strong knowledge of Medicaid, Medicare, and NY home care regulations
• Experience with HHAeXchange, Sandata, RN Pad, or similar systems preferred
• Strong leadership, communication, organizational, and problem-solving skills
• Bilingual Spanish preferred, but not required

Responsibilities

• Oversee day-to-day clinical operations, patient care plans, assessments, and service delivery
• Review and approve assessments, Plans of Care, MD Orders, and clinical documentation
• Conduct home visits, reassessments, UAS assessments, and event-based visits as needed
• Ensure compliance with NYSDOH, Medicaid, Medicare, and home care regulations
• Prepare for DOH audits, managed care audits, inspections, and surveys
• Monitor patient outcomes, incidents, complaints, caregiver performance, and service delays
• Lead Quality Improvement initiatives, meetings, and corrective action plans
• Maintain audit-ready compliance binders, logs, and documentation
• Supervise, train, coach, and evaluate nurses and outsourced clinical vendors
• Ensure outsourced nursing visits and communication are handled properly and on time
• Work closely with HR, Intake, Coordination, physicians, and leadership teams
• Hire, train, write up, and manage staff within the department
• Track KPIs and implement operational and clinical improvements
• Assist with staffing, budgeting, and strategic growth initiatives

Ideal Candidate

• Takes ownership and leads independently
• Comfortable making decisions and solving problems proactively
• Strong accountability and follow-through
• Team-oriented with a positive attitude and professionalism
• Flexible to occasionally visit patients in the field as needed
• Looking for long-term growth within a growing organization

Email resumes to View email address on ziprecruiter.com