IT Support Sr Specialist

Senior IT Support Specialist

Company: At Kem Krest, we are more than a supply chain solutions provider—we are a trusted partner to some of the world's leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success. With a global network, high-touch service, and a relentless commitment to quality, Kem Krest is the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that's passionate about making supply chains smarter, and partnerships stronger. Opportunity: Are you a seasoned IT professional with a passion for solving complex problems and optimizing systems? Kem Krest is seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of our IT infrastructure. If you're ready to take ownership and make a meaningful impact, this role is for you.

Responsibilities:

• Advanced Technical Support: Resolve complex IT incidents, conduct root cause analysis, and mentor junior team members.
• System & Network Administration: Independently manage desktop systems, user accounts, updates, and patches.
• Cybersecurity & Compliance: Enforce security policies and escalate issues as needed.
• Performance Optimization: Monitor system performance, generate benchmarks, and troubleshoot bottlenecks.
• Vendor & Asset Management: Coordinate with third-party providers and maintain hardware/software inventories.
• Project Collaboration: Support IT projects, contribute to lessons learned, and apply insights to future initiatives.
• Innovation & Continuous Improvement: Research new technologies, experiment in sandbox environments, and propose enhancements.

Your Contributions:

Experience: 3+ years in IT support or system administration.

Education: High School Diploma with on-the-job training or equivalent experience.

Skills: Strong knowledge of Microsoft 365, ticketing systems, desktop OS, and infrastructure management.

Mindset: Analytical, proactive, and collaborative with a drive for continuous improvement.

Why Kem Krest? Competitive Salary Annual Bonus Program Immediate Health Benefits Free On-site Clinics & Prescriptions 401K Match Tuition Reimbursement Generous PTO & Holiday Parental Leave Supplier Discounts