New Patient Coordinator

Job Description

Job Description

Cancer Specialists of North Florida is recruiting for an experienced New Patient Coordinator for our busy Ascension St. Johns Office. The New Patient Coordinator is responsible to schedule all new patient appointments and test in an efficient and timely manner. Serves as a liaison between patient and medical staff. Essential duties and responsibilities include the following:

• Obtains demographic and insurance information on all new patients. Obtains copy of patient’s insurance cards and current driver’s license for file.
• Registers all new patients into the system. Prepares and organizes new patient charts.
• Confirms patient insurance verification and eligibility on all new patients. Obtains pre-authorization of services and/or referrals. Assess patient financial requirements and advises patients and families on insurance benefits, co pays and financial obligations.
• Resolves patient questions and complaints regarding insurance billing and adjusts account as necessary.
• Sets up financial arrangements with patients as necessary.
• Schedules new patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
• Schedules outpatient appointments/testing and hospital admission upon request for new patients. Obtains necessary pre-certification as required.
• Handles new patient referrals, gathers necessary information, assigns the patient account number, and schedules the appointment.
• As necessary, assists new patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.
• Follow through with patient from the initial referral and make sure all paperwork is acceptable for clinical staff.
• All other duties as assigned

Full-time position

Location Address: 300 St. Elizabeth Way, St. Johns, FL 32259

Education and Experience:

• High School Diploma or Equivalent

• Minimum of one (1) year office experience, preferably in a medical office setting

Compensation and Benefits:

• Salary is commensurate with experience and qualifications

Cancer Specialists of North Florida is an "EEO Employer” and “Drug Free Workplace”