Senior Implementation Project Manager

What We Need
CORPAY is currently looking to hire a Senior Implementation Project Manager within our Payables division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will lead customer implementations and partner closely with internal teams across multiple departments to ensure the successful onboarding and adoption of Corpay products and services.

The Senior Implementation Project Manager is responsible for managing client onboarding projects from initiation through implementation, ramp, and transition to ongoing support. This role serves as a primary point of contact for customers throughout the implementation lifecycle and is accountable for maintaining project momentum, managing risks and dependencies, coordinating cross-functional activities, and delivering a positive customer experience.

The ideal candidate is an experienced project manager who demonstrates strong ownership, critical thinking, organization, communication, and problem-solving skills. This individual should be comfortable independently managing complex and/or high-visibility implementations, multiple concurrent projects, and cross-functional dependencies while effectively communicating with customers, internal stakeholders, and leadership.

This position focuses on implementing the products purchased by clients, including Purchasing and Travel & Entertainment Cards, Expense Management, and ePayables virtual cards for AP payments. The Senior Project Manager leads clients through configuration, onboarding, go-live, and ramp activities and ensures an effective transition to ongoing support once the program has stabilized.

You will report directly to the Implementation Manager and regularly collaborate with cross-functional teams and departments across the organization.

How We Work
As a Senior Implementation Project Manager, you will be expected to work in an office environment. CORPAY will set you up for success by providing:

Assigned workspace in Brentwood, TN

Company-issued equipment

Role Responsibilities
The responsibilities of the role will include:

Leading end-to-end implementation and onboarding projects for new clients across Corpay's Corporate Payments product portfolio.

Independently managing multiple concurrent client implementations, including complex or high-visibility projects.

Developing and maintaining detailed project plans, timelines, milestones, dependencies, and status communications.

Leading client meetings to gather requirements, establish expectations, confirm deliverables, and drive project activities toward completion.

Ensuring all required client information and documentation are collected and validated to support accurate and timely account configuration.

Coordinating configuration, testing, training, go-live, and post-launch ramp activities across internal and external stakeholders.

Delivering and coordinating client training through webinars, demonstrations, meetings, and supporting documentation as appropriate.

Proactively identifying project risks, roadblocks, and dependencies and developing mitigation and resolution plans.

Driving timely resolution of issues by coordinating across product, operations, technology, sales, support, and other internal partners.

Maintaining clear, proactive, and executive-ready communication with clients and internal stakeholders regarding project status, risks, decisions, and next steps.

Managing project scope and expectations while identifying potential impacts to timelines, deliverables, and client readiness.

Ensuring project milestones and implementation requirements are completed accurately and on schedule.

Leading clients through go-live and ramp activities and coordinating a structured transition to ongoing support.

Successfully implementing Expense Management solutions, including client onboarding, system configuration, workflow alignment, and training.

Identifying opportunities to improve implementation processes, reduce onboarding friction, and enhance the overall client experience.

Serving as a resource to other project managers by sharing implementation knowledge, best practices, and lessons learned.

Contributing to continuous improvement initiatives, documentation, and standardization across the Implementation team.

Qualifications & Skills

Bachelor's degree preferred or equivalent combination of education and relevant professional experience.

5+ years of professional experience in project management, implementation, client onboarding, financial technology, payments, or a related customer-facing environment preferred.

3+ years of direct experience managing implementations, onboarding projects, or complex client projects preferred.

Demonstrated experience independently managing multiple projects with competing priorities, dependencies, and deadlines.

Experience leading client-facing meetings and communicating with stakeholders at multiple organizational levels.

Strong understanding of project management principles, including planning, scope management, risk management, issue resolution, dependency management, and stakeholder communication.

Experience with commercial payments, card programs, accounts payable, Expense Management, financial technology, or related financial processes strongly preferred.

Strong organizational, analytical, and follow-up skills with exceptional attention to detail.

Excellent written and verbal communication skills with the ability to translate complex information into clear and actionable updates.

Demonstrated ability to identify risks, analyze problems, and drive cross-functional teams toward resolution.

Ability to manage multiple complex priorities in a fast-paced and evolving environment.

Strong customer-focused mindset with a proactive and solution-oriented approach.

Experience with project management tools and CRM systems preferred.

Key Attributes

Experienced project leader who takes ownership and drives accountability across project teams.

Strong communicator who is comfortable working with clients, cross-functional partners, and leadership.

Customer-focused with the ability to balance client needs with operational and business requirements.

Highly organized and capable of managing multiple complex projects simultaneously.

Proactive in identifying risks and addressing potential issues before they impact project delivery.

Resourceful problem-solver who can think critically and make sound decisions in a fast-paced environment.

Adaptable and comfortable navigating changing priorities, processes, and client requirements.

Collaborative team member who actively shares knowledge, best practices, and lessons learned.

Dependable, accountable, and able to operate independently with minimal supervision.

Continuous-improvement mindset with a focus on increasing implementation efficiency and improving the customer experience.

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401(k) plan, subject to eligibility requirements

Virtual fitness classes offered company-wide

Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time

Employee discounts with major providers, including wireless, gym, and car rental providers

Philanthropic support with local and national organizations

Fun culture with company-wide contests and prizes

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