Customer Support Engineer - Chennai

Customer Support Engineer - Chennai

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged conventions to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

The Customer Support Engineer - Chennai is responsible for delivering customer support in terms of technical service at Tamil Nadu.

This position reports to the State Service Manager- Tamil Nadu and is part of the SOUTH Service team in the Service department located in Chennai and will be fully remote.

In this role, you will have the opportunity to:

• Install, maintain the instruments and provide basic operation training during installation to provide effective product and customer support.
• Ensures preventive maintenance planning (PM), MOD are performed in a timely manner.
• Seek timely support for difficult product issues avoiding unnecessary downtime, maintain recommended spare parts for all product range and maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies, procedures, and standards.

The essential requirements of the job include:

• Must be an Engineering Graduate with B.E./B.Tech. Degree.
• Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
• Should have advanced technical competency in one of the product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.

It would be a plus if you also possess previous experience in:

• Technical field services of IVD products (hardware & SW) with advanced technical skills in one product line in IVD.
• Generating service revenue.
• Usage of Customer Relationship Management (CRM) SW based on call handling & closure in system.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.