Mortgage Loan Processing Specialist

Job Description

Job Description

IMPACT STATEMENT

The Mortgage Loan Processing Specialist supports the mortgage lending process by collecting, analyzing, and verifying loan documentation to ensure timely, accurate, and compliant loan decisions. This role directly impacts borrower satisfaction, loan quality, regulatory compliance and the efficiency of mortgage lending operations.

POSITION SUMMARY

The Mortgage Loan Processing Specialist is responsible for gathering, reviewing, and verifying all documentation required for mortgage loan applications. This role coordinates with borrowers, underwriters, realtors, appraisers, and other third parties to ensure files meet investor and bank standards prior to underwriting.

RESPONSIBILITIES

Responsible for the collection, verification, and analysis of mortgage loan documentation, ensuring files meet investor and bank requirements and are ready for underwriting.

ESSENTIAL FUNCTIONS AND DUTIES (SHARED)

• Index new loan files into Image Flow.
• Order appraisals and credit reports (factual data reports).
• Analyze loan applications to determine appropriate processing approach.
• Prepare initial Loan Estimates, Regulation Z disclosures, and other required disclosure forms.
• Run loans through Desktop Underwriter.
• Prepare and send processing verification forms (employment, deposit, landlord, mortgage) and follow up for completed forms.
• Review all information received from customers and third parties; request clarification when needed to meet investor standards.
• Review factual data to ensure accuracy and consistency with the mortgage loan application; obtain written explanations from borrowers regarding discrepancies or adverse credit.
• Communicate extensively—both written and verbal—with borrowers, realtors, appraisers, builders, and other parties involved in the loan process.
• Contact credit bureaus to correct errors on credit reports and assist borrowers with credit disputes.
• Act as a liaison between borrowers and underwriters.
• Train new employees (processing and clerical).
• Assist with maintaining the department's operations manual.
• Make recommendations to the supervisor regarding departmental improvements.
• Participate in community affairs to increase the bank’s visibility and enhance new business opportunities.
• Assume additional responsibilities as required.

REQUIRED SKILLS AND ABILITIES

• Strong analytical and problem‑solving skills.
• High attention to detail and accuracy.
• Ability to review financial and collateral documentation.
• Strong organizational and time‑management abilities.
• Ability to multitask in a fast‑paced environment.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office and mortgage‑related software systems.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.

• Preferred experience includes 3+ years of mortgage processing experience, including preparation of disclosures, coordination with third‑party providers, and familiarity with LOS systems. Experience resolving credit report discrepancies and supporting underwriting decisions is strongly preferred.

• Valid driver’s license with a clean driving record.

PHYSICAL REQUIREMENTS

• Prolonged sitting: Ability to remain seated for extended periods while performing computer‑based tasks.
• Manual dexterity: Ability to type and use office equipment such as printers and scanners.
• Visual acuity: Ability to read and interpret data on screens and paper documents.
• Hearing: Ability to hear and respond to phone calls, office sounds, and conversations.
• Physical tasks: Ability to occasionally lift items such as office supplies or documents up to 50 lbs.
• Mobility: Ability to move throughout the office to attend meetings, retrieve documents, or collaborate with colleagues.

TRAVEL REQUIREMENTS

• As needed.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.