Customer Service Representative

Customer Service Representative

Techny Prairie Activity Center - TPAC - Northbrook, IL 60062

Overview

Salary Range $16.00 - $17.75 Hourly Position Type Part Time Education Level None Travel Percentage None Category Customer Service/Administrative

Description

We are seeking a dedicated and customer-focused Customer Service Representative to join our team at the Northbrook Park District and deliver exceptional support to our community.

This position works at the front desk or the fitness desk. Provides customer service to the public by checking in fitness members and guests, processing registration and membership transactions and handling questions and concerns. Also provides administrative and program support to staff. Demonstrated commitment to the Mission and Vision and Guiding Principles of the Park District. Engages with members to increase retention. Actively promotes membership and seeks to increase membership sales. Work location and hours may vary; evening or weekend work may be required.

Pay & Schedule: $16.00 - $17.75 Per Hour

This is a part-time, non-exempt position.

Work hours may fluctuate, evening or weekend availability needed.

Potential to be Part-Time IMRF position

Duties & Responsibilities:

• Perform membership, registration, and facility reservation operations using registration software to process member and guest transactions; transactions are accepted online, via email, in-person or by mail.
• Accurately explains registration procedures and provides correct information regarding programs, classes, events and facilities.
• Foster a welcoming environment for members and guests; greet with a warm welcome and say a genuine goodbye when they depart.
• Provide exceptional customer service by fielding members' and guests' suggestions, concerns and complaints in a positive and understanding manner; provide follow-up and resolution as required; relay internal and external members' and guests' concerns and requests to appropriate staff and, when necessary, inform supervisor.
• Assist members and guests with a member-first mindset – ensure member and guest needs are a priority above other work tasks.
• Provide information about and promote District programs; guide members and guests to appropriate programs to meet their needs.
• Respond to telephone, in-person and email inquiries from customers regarding programs and facilities promptly and accurately; may assist with answering phones with inquiries for other Park District locations.
• Balance cash reports daily. Accurately handles all monetary transactions and routinely runs registration reports, following the cash handling procedures.
• Monitor access to the facility and ensure only members and guests who have checked in to TPAC are utilizing the fitness center.
• Perform general administrative support functions as assigned.
• Provide support to administrative and operational staff at TPAC as needed.
• Monitor the safe use of the fitness equipment; must be able to provide basic information on how to use all fitness equipment to members and guests.
• Clean fitness equipment as needed and re-rack weights and plates as needed within physical requirements.
• Report any work-related or patron injuries or incidents to supervisor; report unsafe conditions to supervisor and correct if appropriate; complete incident/accident report forms as needed.
• Perform all job tasks in a safe manner.
• Attends trainings and meetings as required.
• Perform other duties as assigned.

Benefits

All employees are eligible for the Recreation Benefits usage, which includes discounted and/or complimentary services.

Qualifications

High school diploma or equivalent. Previous customer service experience is preferred.

Skills & Abilities

• Proficient with Microsoft Office (Outlook, Word, Excel)
• Perform basic math computations to reconcile cash drawers
• Effectively multitask
• Communicate effectively both orally and in writing. Effectively communicate in telephone conversations, relaying messages that are clear and concise.
• Work with customers and co-workers in a professional manner in stressful situations
• Work independently and efficiently
• CPR/AED Certification or ability to obtain within three (3) months of hire

Knowledge

• Office methods and procedures
• Excellent oral and written communication skills
• Cash-handling procedures
• District safety policies and procedures

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
• Specific vision abilities are required and include close vision and the ability to adjust focus.
• May occasionally lift and/or move up to 25 pounds.