Network Field Engineer

We are seeking a motivated Field Network Engineer to be based in our Austin office, with responsibility for supporting both Austin and San Antonio. This role is looking for someone with a strong interest in networking and infrastructure support to join our growing team. This role combines hands‑on field work at job sites with day‑to‑day operational support through a ticketing queue. The ideal candidate is eager to learn, enjoys troubleshooting technical issues, and is comfortable working directly with end users in both onsite and remote support environments. This position provides exposure to networking, cloud technologies, and general systems support while offering opportunities for technical growth and certification development. Key Responsibilities Provide day-to-day technical support through the service desk ticket queue Provide support to Helpdesk team with end user tickets Troubleshoot and resolve hardware, software, networking, and connectivity issues Travel to job sites to assist with: Equipment installations Firewall and switch replacements Wireless access point installations Rack and cabling work Workstation and server setup Support and maintain: Active Directory and Azure Active Directory Basic network infrastructure including routing, switching, DNS, and DHCP Monitor systems and respond to alerts using RMM tools such as NinjaOne Escalate complex issues to senior engineers as needed Document work performed, network changes, and troubleshooting steps accurately Assist senior engineers with infrastructure projects, migrations, and upgrades Provide professional and customer-focused communication during onsite and remote support engagements Manage multiple tickets and priorities Required Qualifications 3 years of IT support, help desk, or systems support experience in a professional environment Basic understanding of: Networking concepts (TCP/IP, DNS, DHCP, VLANs) Meraki networking equipment Peplink Windows Server Active Directory Microsoft 365 and Azure fundamentals Strong troubleshooting and problem-solving skills Comfortable working onsite at job locations and traveling locally as needed Ability to lift and install IT equipment when required Strong organizational skills and attention to detail Excellent written and verbal communication skills Customer-service mindset with a willingness to learn and grow technically Ability to prioritize and manage ticket queue responsibilities effectively Preferred Qualifications Experience with: NinjaOne RMM or similar monitoring tools Ticketing systems and documentation platforms Basic firewall and switch configuration Wireless networking technologies Associate degree in Information Technology, Computer Science, or related field Industry certifications are a plus: CompTIA Network+ CCNA Meraki What We’re Looking For Someone who enjoys both hands‑on field work and remote troubleshooting Someone who can work independently and with a positive attitude and strong work ethic A self‑starter eager to build networking and infrastructure experience Someone comfortable interacting directly with users and representing the department professionally Prospective employees must be able to pass a criminal background check, pre‑employment, and random drug screen. #J-18808-Ljbffr Harvey Cleary