Front Desk Agent

Front Desk Agent/Guest Services RepresentativeThe Front Desk Agent serves as a vital ambassador for Villa Roma Resort, performing essential guest service duties in a dynamic hospitality environment. This position combines clerical responsibilities with customer service excellence, requiring both organizational capabilities and interpersonal skills to maintain the highest standards of guest satisfaction. The role demands up-to-date knowledge of resort resources, facilities, and rate information to provide prompt and accurate service to our guests.Hourly, Non-ExemptPay Range: $18.00-$22.00Reports to; FOMEssential Functions and ResponsibilitiesGuest Services OperationsProcess guest arrivals and departures according to established protocolsCoordinate luggage assistance services for arriving and departing guestsMaintain accurate guest records and reservation detailsSchedule additional activities and amenities for guestsProvide knowledgeable responses about resort facilities and servicesSupport guest needs throughout their stayFinancial ManagementHandle all guest payment transactions accuratelyProcess credit card verifications and authorizationsGenerate and review guest folios and billsManage cash drawer operationsPost charges and payments to guest accountsReconcile daily transactionsCommunications and Administrative SupportOperate switchboard and direct calls appropriatelySort and distribute incoming mailPrepare required operational reportsMaintain organized filing systemsCoordinate with all resort departments as neededSupport reservation operationsDocument guest requests and concernsFacility MaintenanceEnsure front desk area remains organized and professionalReport any maintenance or cleanliness issues promptlyRequired QualificationsHigh school diploma or equivalentAdvanced typing and computer skillsStrong mathematical aptitudeProfessional phone etiquetteExcellent verbal and written communication abilitiesAbility to multitask in a fast-paced environmentPreferred QualificationsPrior hospitality industry experienceCustomer service experience: 1 yearClerical experience: 1 yearKnowledge of hotel property management systemsExperience handling cash and credit card transactionsPhysical RequirementsExtended periods of standingContinuous computer operationClear speaking voice for guest interactionBasic lifting and carrying up to 25 poundsManual dexterity for computer and equipment useWorking ConditionsProfessional resort environmentTemperature-controlled indoor settingHigh-volume guest interactionFast-paced, detail-oriented atmosphereWeekend and holiday scheduling requiredVariable shift assignmentsSchedule OptionsFull-time and part-time positionsDay shift and evening shift availabilityWeekend coverage requiredHoliday rotation expectedMust maintain schedule flexibilityKey CompetenciesGuest service focusAttention to detailProfessional demeanorTeam collaborationProblem-solving abilityTime managementBasic accounting skillsOrganizational capabilityThe Front Desk Agent must maintain consistent standards of professionalism while ensuring exceptional guest experiences. This position requires someone who can work efficiently, maintain composure during high-volume periods, and adapt to changing guest needs while following all service protocols and resort standards.