Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Irving, Tx

Pay: $20/hr

Responsibilities:

• Process and enter customer orders using the company's computerized order processing system, timely, accurately, and efficiently.
• Provide ongoing sales support to our customers in person, by phone, or other means ensuring above average communication to provide an excellent customer experience.
• Process and evaluate special transfer or restock requests, including exceptions or credit requests, ensuring to consult with manager and proper procedures are followed.
• Collaborate with other team members, departments, or branches to ensure consistent flow of communication and knowledge across all areas.
• Continuously stay up to date on new, discontinued, back orders/supply issues, or out of stock products to ensure appropriate communication with the customer.

 

Position Requirements:

• Functional Skills: Exceptional customer service skills with the ability to provide individualized service. Self-starter who proactively finds solutions to meet our customer needs with an ability to multi-task to handle various methods of customer interaction/needs (in person, phone, other). Good attention to detail and accuracy with processing orders. Good math skills to calculate pricing, discounts, interest, along with the ability to apply concepts of basic algebra. Ability to interpret various written technical instructions and diagrams with several abstract and concrete variables.
• Technology Aptitude/Other : Basic computer skills working within a Microsoft Windows environment with solid data entry skills.
• Language Skills: Good written and excellent verbal communication skills to work with our customers (in person or by telephone) and to communicate with all levels of the organization.
• Core Values & Behaviors: Safety Focused, Customer Driven, Conscientious, Strong Communication Skills, Hard Work Ethic, Ethical Integrity, Teamwork, and Tenacity. Friendly and warm demeanor with excellent interpersonal skills.

 

Other Important Information:

• Reports To: Branch Manager
• Work Schedule: Ability to work flexible hours with overtime, including Saturdays (up to 45-48 hours per week)
• Work Environment: The employee is occasionally exposed to an environment with moderate noise level. The employee may be exposed to outside weather conditions and may work with and in the proximity to material handling equipment.

What We Offer:

• Competitive Pay Based on Experience
• Weekly Pay
• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Work & Career Growth Opportunities

Why Join People Source?

At People Source, we connect hardworking professionals with reputable construction contractors who value safety, reliability, and quality work. We offer steady assignments, competitive pay, and opportunities to grow your construction career.

Apply Today!

If you're ready to get to work, we want to hear from you!

Call People Source at View phone number on us.fitly.work to apply today!

Work Location: In Person
Schedule: Monday–Friday, Weekends as needed

Work Location: In Person