Amazon Connect Developer
TOMORROW HIRE
Amazon Connect Developer
We are seeking an experienced Amazon Connect Developer to design, develop, and support enterprise contact center solutions using Amazon Connect and AWS cloud technologies.
This is a hands-on role focused on Amazon Connect development, call routing, messaging, cloud integrations, and process improvement. The successful candidate will collaborate with stakeholders to gather requirements, develop solutions, troubleshoot issues, and support enterprise operations.
The position requires working on-site in Woodlawn, MD, five days per week. Initial and final interviews will be conducted virtually.
Responsibilities include:
- Design, develop, and implement Amazon Connect solutions, including applications, forms, workflows, access controls, interfaces, and configurations.
- Develop and support IVR, Automatic Call Distribution (ACD), skill-based routing, live chat, and messaging solutions.
- Integrate Amazon Connect with AWS cloud services and enterprise applications.
- Develop solutions using Node.js, Python, or Java.
- Gather, review, and document business and technical requirements.
- Design and develop solutions within the ServiceNow environment.
- Enhance existing processes based on new requirements, system upgrades, and operational needs.
- Implement and troubleshoot communication workflows, cloud integrations, and system configurations.
- Create and maintain process flow documentation and technical specifications.
- Recommend improvements to existing operations, applications, and workflows.
- Collaborate with customers, stakeholders, and technical teams to support implementation, testing, and issue resolution.
- Perform other duties as assigned.
Vacancy posted 4 days ago
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