Supervisor, Quality

Location: USA - Riverside, Sycamore Canyon Blvd Division: Solutions Job Posting Title: Supervisor, Quality Time Type: Full Time POSITION SUMMARY The Quality and Training Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and for the coordination and delivery of training courses that are required by DSV and the client. He/she will report to the site Manager. This role supports local continuous improvement activities, document controls, and ISO activities. The programs would include but are not limited to quality control, work measurement, manufacturing methods, safety, and work instructions. He/she will be responsible to assist in oversight & maintenance of the site regarding site procedures & work instructions, safety incident investigations, safety inspections & audits. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES Quality Maintains compliance to international, industry and customer-specific quality standards. Leads and individually performs, as needed, the analysis of product/service issues to determine root causes. Manages and communicates change control processes to all departments. Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system. Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008 Assists in the establishment, implementation, and evaluation of quality management system metrics. Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities. Drives Continuous Improvement Programs at all levels including education of these programs Develops and conducts training on the quality system and other related topics. Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System. Develops and implements administrative systems including record management, traceability, and trend reporting. Training Facilitate shift training on safety, operations, quality, standard updates, and procedure updates. Implement OJT training programs, as required, to improve site performance. Conduct and supervise training and development programs for employees. Plan and deliver OJT training courses and programs necessary to meet training need while keeping in consultation with department heads. Ensure all training information is entered into the matrix. Ensure site safety & training programs meet all regulatory, DSV and client requirements. Ensure site programs are audit ready to meet ISO (client) & 5-Star (DSV) requirements. Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training. Responsible for equipment operator training, certifications, documentation, and record keeping. Evaluate all Associates skill levels to identify outages and retrain all Associates on any updates. Ensure all staffing changes are accurately reflected in the database and in the training files. Ensure all information is communicated with your manager. Special requirements (OT, vision, strength, etc.). Needs to be flexible with scheduling, could be required to change days and hours of work for training purposes. Other Duties Performs other duties as assigned. Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES Communicates all problems and questions to site leadership and implements solutions to minimize risk. Follow all safety procedures. Responsible for all equipment, supplies, documents, and materials related to job. Responsible for following all DSV policies and procedures. Complies with all federal, state, and local regulations. Communicates with all levels of staff and the public as appropriate to the job. SKILLS & ABILITIES Education & Experience Must have a high school diploma Minimum of 2 years of supervisor experience working in training and/or warehousing. Prior experience in developing and implementing compliance strategies and plans. Preferred: Prior MHE certification / knowledge of basic MHE operation. Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program Other Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. Computer Skills Proficient in Microsoft Office (Excel, Word, and Power Point) RF Scanners WMS functions Language Skills Business communication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products Other Skills Strong attention to detail accuracy and accomplish job tasks in a timely manner Good organizational and personnel skills Good communication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. CORE COMPETENCIES Leader of Others Independent Contributor Problem Solving PHYSICAL DEMANDS Walking and Standing Reach above shoulder, squat, or kneel. Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. For this position, the expected base pay range $72,000 – $90,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr