Director, Commercial Deposits & Treasury Services

Commercial Deposit And Treasury Services Manager

Reports to: Chief Lending Officer

Supervises: 2 (directly) 0 (indirectly)

Essential Functions

• Lead, direct, and grow Y-12's commercial deposit and treasury services.
• Create, develop, and execute on the commercial deposit strategy.
• Gain new commercial members and deepen product penetration among new and existing commercial members.
• Review and improve processes and systems, eliminate inefficiencies, and utilize technology where available to increase productivity. Make recommendations for changes to policies and procedures that correlate with deposit vision.
• Work closely with retail and deposit management to integrate commercial deposit and treasury services.
• Develop commercial deposit/account branch support via video channel.
• Provide support for commercial lenders to expand deposit services.
• Branch liaison for commercial deposits and new accounts.
• Act as commercial deposit/account opening expert.
• Review/develop/maintain commercial deposit product suite.
• Product, feature, and pricing development including checking, savings, merchant services, treasury, etc.
• Responsible for treasury services management.
• Oversee True Treasury relationship
• Evaluate, develop, and implement best practices for delivering treasury services.
• Grow product offering and establish pricing model
• Develop staff's comfort level with Treasury services
• Create and lead a strong training program for commercial and treasury
• Track growth and trending data
• Work with staff and management to develop commercial deposit skills
• Increase referral production
• Commercial deposit product sales training and development
• Outbound sales for commercial accounts.
• Identify commercial deposit opportunities and develop onboarding plan
• Perform other job related duties as assigned.

Education/Experience

• Eight to ten years similar or related experience.
• Equivalent to a college degree (BS or BA in a relevant field).

Other Skills and Abilities

• Strong selling and negotiating skills with proven sales abilities.
• Knowledge of the principals of commercial lending and commercial banking laws. Aptitude to assimilate applicable state banking and NCUA Member Business Loan regulations, as well as the Credit Union's Member Business Loan policies and procedures.
• Strong leadership with the ability to promote teamwork and coach credit union colleagues in other units, particularly branch locations, that might become involved in business loan marketing activities.
• Effective organizational and analytical skills, with high degree of computer literacy and fluency in various Microsoft programs, as well as "standard" spreadsheet tools.
• Knowledge of business credit underwriting skills, including business and individual financing statement analysis with special focus on liquidity, leverage, cash flow and risk grading.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
• Work may involve motivating, influencing or training others.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Performance Measurements

• Manage, monitor, and maintain production standards and turnaround times within established time frames. Ensure team understands metrics and how to be successful within their roles.
• Propose and execute innovative ideas to enhance the commercial deposit area of Y12 FCU. Challenge the status quo and bring new and fresh ideas to the credit union.
• Must be able to work independently and manage multiple tasks simultaneously in an effective and efficient manner.
• Strong communication, interpersonal, and analytical skills are required.
• To ensure all loan transactions are timely, consistent, and in compliance with policies/procedures.
• Collaborate with all internal departments to improve processes, enhance communication, and utilize partnerships across the credit union. Build external and community partnerships.
• Grow the commercial deposit and treasury services portfolio and expand product offerings.

Service Standards

• Own the Issue
• Build confidence that you will help through your words and actions.
• Minimize the team/member's effort.
• Personalize the Experience
• Show that you care about the person and the issue.
• Adapt to the team/member's pace, style, and emotional tone.
• Be Authentic
• Be genuine.
• Be present in the conversation to avoid sounding mechanical.
• Understand, then Solve
• Aim for one-call resolution.
• Address the underlying issue vs. just the request.
• Be crystal clear on next steps.
• Be Curious to Exceed Expectations
• Pick up on cues and clues indicating other needs.
• Engage in conversation to discuss broader needs.
• Help the member access additional resources, products, and services to gain more value.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Typical office no hazardous or unpleasant conditions.

We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.