Senior Manager, Pharma Support Services - Remote

Extraordinary+Careers.+Endless+Possibilities.

With+the+nation’s+largest+home+infusion+provider,+there+is+no+limit+to+the+growth+of+your+career.

Option+Care+Health,+Inc.+is+the+largest+independent+home+and+alternate+site+infusion+services+provider+in+the+United+States.+With+over+8,000+team+members+including+5,000+clinicians,+we+work+compassionately+to+elevate+standards+of+care+for+patients+with+acute+and+chronic+conditions+in+all+50+states.+Through+our+clinical+leadership,+expertise+and+national+scale,+Option+Care+Health+is+re-imagining+the+infusion+care+experience+for+patients,+customers+and+team+members.

Join+a+company+that+is+taking+action+to+develop+an+inclusive,+respectful,+engaging+and+rewarding+culture+for+all+team+members.+At+Option+Care+Health+your+voice+is+heard,+your+work+is+valued,+and+you’re+empowered+to+grow.+Cultivating+a+team+with+a+variety+of+talents,+backgrounds+and+perspectives+makes+us+stronger,+innovative,+and+more+impactful.+Our+organization+requires+extraordinary+people+to+provide+extraordinary+care,+so+we+are+investing+in+a+culture+that+attracts,+hires+and+retains+the+best+and+brightest+talent+in+healthcare.

The+Senior+Manager,+Pharma+Support+Services+-+Specialty+Operations+is+responsible+for+overseeing+all+patient+registration+activities+&+operations+for+multiple+CMC’s,+or+for+a+specific+region/area.+The+Senior+Manager,+Pharma+Support+Services+-+Specialty+Operations+manages+the+overall+performance+and+productivity+of+the+PR+teams+in+facilitating+all+aspects+of+the+patient’s+transition+to+home/AIS+with+the+goal+of+delivering+a+consistent+onboarding+experience+where+patients+and+referral+partners+feel+Option+Care+Health+makes+it+easy+to+transition+care.

Job+Description

+​

Job+Responsibilities

+(listed+in+order+of+importance+and/or+time+spent)

• Directly+oversees+the+patient+registration+activities+with+multiple+CMC’s,+or+for+a+specific+region/area+to+ensure+all+performance+expectations+for+time+to+yes,+quality+and+cash+collections+(COH,+denial)+are+achieved.
• Interviews,+hires,+and+trains+employees.+Directs+work,+appraises+performance+and+manages+all+aspects+of+succession+planning;+rewarding+and+disciplining+employees;+addressing+complaints+and+resolving+problems.
• Analyzes+and+monitors+key+PR+performance+to+effectively+identify+key+trends,+implement+corrective+actions+and+effectively+communicating+outcomes+to+senior+management.
• Monitors+daily+performance+including+team+member+coaching:+1)+Quality+-+Ensure+team+member+consistency+in+obtaining+required+paperwork,+dialogue,+securing+payment+2)+Speed+–+Ensure+timely+actions+with+each+step+of+the+referral+flow+and+handoffs.+3)+Customer+Service+–+Ensure+consistent+demonstration+of+exceptional+customer+service+with+every+customer+(both+internal+and+external).
• Collaborates+with+cross-functional+leaders+across+Operations,+Reimbursement,+Compliance+and+Sales+to+drive+Patient+Registration+priorities.
• Interfaces+extensively+across+all+operation+and+reimbursement+functions+to+ensure+processes+are+streamlined+and+align+with+payer+regulations+and+company+policies.
• Assists+with+the+development+and+rollout+of+key+patient+registration+initiatives.
• Manages+all+aspects+of+the+sites+claims+on+hold,+denial,+cash+collection+process.

Supervisory+Responsibilities

Does+this+position+have+supervisory+responsibilities?(i.e.+hiring,+recommending/approving+promotions+and+pay+increases,+scheduling,+performance+reviews,+discipline,+etc.)No + Yes+-+X

Basic+

Education+and/or+Experience+Requirements

• High+school+diploma+or+equivalent+is+required.
• At+least+2+years+of+previous+patient+registration+management+experience,+ OR
• At+least+6+years+of+previous+patient+registration+experience.

Basic+Qualifications+

• Ability+to+multi-task+and+drive+numerous+priorities+at+one+time.
• Ability+to+work+in+a+fast+past+environment.
• Must+be+detail-oriented+and+have+a+high+degree+of+quality+focus.
• High+degree+of+customer+service+skills+required.

Physical+Demand+Requirements+

• Ability+to+work+for+extended+periods+of+time+on+a+personal+or+laptop+computer.
• Occasional+bending,+stooping,+reaching.

Travel+Requirements: +(if+required)

• N/A

Preferred+Qualifications+&+Interests+(PQIs)

• Previous+home+health+care+experience+preferred.

May+perform+other+duties+as+assignedDue+to+state+pay+transparency+laws,+the+full+range+for+the+position+is+below:Salary+to+be+determined+by+the+applicant's+education,+experience,+knowledge,+skills,+and+abilities,+as+well+as+internal+equity+and+alignment+with+market+data.Pay+Range+is+$78,973.32-$131,614.70

Benefits

-Medical,+Dental,+&+Vision+Insurance-Paid+Time+off-Bonding+Time+Off-401K+Retirement+Savings+Plan+with+Company+Match-HSA+Company+Match-Flexible+Spending+Accounts-Tuition+Reimbursement-myFlexPay-Family+Support-Mental+Health+Services-Company+Paid+Life+Insurance-Award/Recognition+ProgramsOption+Care+Health+subscribes+to+a+policy+of+equal+employment+opportunity,+making+employment+available+without+regard+to+race,+color,+religion,+national+origin,+citizenship+status+according+to+the+Immigration+Reform+and+Control+Act+of+1986,+sex,+sexual+orientation,+gender+identity,+age,+disability,+veteran+status,+or+genetic+information.​

Job+Description+Summary