Customer Service Representative

Customer Service Representative LAZ Parking New York/New Jersey, LLC Address Morristown, NJ Compensation $17.00/hour Job Type Customer service plus operations Industry Customer service and call centres Description What's in it for you? We are redefining parking management and having fun doing it! To support our company’s culture of investing in our people, we offer employees the following perks: Hiring immediately! $300 Referral Bonus! Cash Tips Daily Flexible Schedule - we are looking for AM, PM and Overnight shifts PayActiv – On-demand access to earned wages, get up to 50% of your earned wages immediately Paid training The following programs are available to help support you, free of charge. Health Coaching & Resources - One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. Employee Assistance Program (EAP) - you and eligible members of your household have 24/7 access to confidential counseling. Additional Benefits 401(k) with Employer Match The Spirit of the Position The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. What will I do? Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base. Assist customers in elevator lobbies, lanes, and the parking facilities; help direct traffic if required. Perform traditional cashiering functions as needed for exceptions transactions. Provide jump start and vehicle location assistance as directed by supervisors. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude. Move through facilities monitoring areas and looking for customers in need of assistance. Contribute to general maintenance of the garage – wiping down surfaces and equipment, picking up trash/debris, etc. Basic troubleshooting of minor equipment failures. Complete miscellaneous duties as assigned. Education High school diploma or GED preferred but not required. Experience Cash handling experience is preferred but not required. Parking industry experience is preferred but not required. Skills Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations and de-escalate situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and know when to refer to management for assistance. Physical Demands Willingness to work in the elements – heat, wind, snow, rain, etc. Ability to lift, push and pull up to 20 pounds. Ability to stand, walk, and run for extended periods of time. Ability to bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify. #J-18808-Ljbffr