Product Quality Analyst

Analyze and resolve customer technical and clinical questions regarding products. Correspond with customers regarding the results of inquiries and product analyses. Escalate unusual product performance issues as needed and collaborate with engineering teams to resolve customer complaints. Participate in product improvement teams, field failure analysis, and analytical teams responsible for product and regulatory improvements. Interface with healthcare professionals including doctors, nurses, biomedical technicians, purchasing agents, materials managers, and risk managers to document, investigate, and correct field-related problems. Communicate customer concerns and complaints to individuals responsible for database management and data analysis to identify trends and opportunities for product and service enhancements. Perform product complaint documentation, investigations, customer responses, and consulting activities related to products. Author correspondence to customers addressing complaint investigations. Serve as a liaison between business units for quality and technical concerns as needed. Maintain a high degree of accuracy and analytical thinking while working under pressure and handling customer issues by telephone. Qualifications High school diploma required; degree preferred. Knowledge of medical terminology required. Five to seven years of customer support experience preferred. Strong PC and data entry skills required. Strong verbal and written communication skills required. Strong interpersonal relationship skills required. Ability to work effectively under pressure and stress in an office environment. Ability to deal effectively with problems and customers on the telephone. Medical device experience preferred but not required. #J-18808-Ljbffr GForce Life Sciences