Community Manager - San Mateo County, CA

Overview As a Vice President, Community Manager (Consumer Bank), you will lead the community strategy for a specific area, delivering measurable business and financial health outcomes, creating a great client experience, and making a real impact locally. You’ll be a visible leader and trusted partner in the field, building strong relationships and creating outreach programs that expand access to resources, education, and solutions that help people feel welcomed, valued, and understood. You’ll collaborate across One Chase and One JPMorganChase, working closely with partners to bring the full strength of Chase to your community. Externally, you’ll cultivate relationships with community organizations to drive engagement, deepen partnerships, and advance financial inclusion and opportunity for all. Reporting to the Community Director, you’ll also serve as a culture carrier, bringing our values—Service, Heart, Curiosity, Courage, and Excellence—to life in every interaction. Job Responsibilities Deliver exceptional experiences to clients, community members, and stakeholders by embodying our company values in every interaction. Build and maintain strong community partnerships with nonprofits, local leaders, and businesses; meeting regularly engaging to understand needs, plan joint activities, and measure progress toward shared goals. Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives, translating strategy into clear actionable priorities and measurable outcomes. Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education for individuals, families, and business owners. Plan and manage a community engagement calendar with a variety of events and workshop formats to keep engagement strong and drive impact. Lead (or co-lead) financial health workshops and events, sharing practical guidance and connecting people to the right Chase experts and solutions. Manage events from start to finish—promotion, registration, logistics, event-day execution, and follow-up—ensuring a smooth, organized, and supportive experience for attendees. Collaborate across One Chase and One JPMorganChase (Branch Banking Leadership and teams, Home Lending, Business and Commercial Banking, and JPMorgan) to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals. Gather feedback and share results with local and national partners to improve programs and strengthen community engagement. Adhere to budget, risk, and compliance requirements by using approved tools and procedures and meeting line-of-business and firmwide standards. Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups. Required Qualifications, Capabilities, and Skills Proven leadership experience with the ability to influence across the firm and in the community. Strong event coordination, project management, and organizational skills. Ability to build authentic relationships with clients, partners, and community contacts. Executive presence and strong presentation skills in both small and large group settings; with delivery in virtual, in-person and hybrid formats. Self-starter with a proactive approach, excellent time management, and a passion for making a difference. Strategic, analytical, and independent problem-solving skills. Demonstrated ability to discover needs and connect clients and business owners to the right resources. Preferred Qualifications Bilingual language skills are preferred. Training and Travel Requirement This role requires the ability to travel as needed for in-person community engagement, training, and business meetings. This position is subject to Section 19 of the Federal Deposit Insurance Act. An employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries. Dodd Frank and SAFE Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMC's review of criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008 is required upon active employment. You will be required to register on NMLS or update your existing registration to reflect employment with JPMorgan Chase. Compliance with the SAFE Act, including successful registration immediately after start date and timely renewal, is required. Information obtained during registration or updates may impact employment. Review your NMLS data for accuracy before submission. Further information about NMLS and registration requirements can be found at the SAFE Act URL. In addition to NMLS/TILA screening requirements, this role will require compliance with JPMC Employment and Engagement of Minors Standard, including an annual enhanced criminal screening. About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, plus a range of benefits and programs. These include comprehensive health care coverage, retirement savings, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Details about total compensation and benefits will be provided during the hiring process. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and provide reasonable accommodations for applicants and employees with religious practices, beliefs, mental health needs, or disabilities. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves Chase customers through a range of financial services. We lead in credit card sales and deposit growth and offer the most-used digital solutions, while prioritizing customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining technology with comprehensive solutions to meet the financial needs of many U.S. households. #J-18808-Ljbffr