Client Success Specialist

Welcome to the world of Environmental Intellect (Ei) — where industrial facilities meet digital innovation. We’re a remote-first team of CAD pros, engineering masterminds, field experts, project wranglers, and software builders on a mission to transform how industrial facilities understand and use their data. Our clients operate some of the most complex plants in the world, and we help them turn mountains of information into clear, actionable insight. If you’re curious, collaborative, and energized by helping clients succeed with powerful technology, this might be a good fit for you! ABOUT THE ROLE As a Client Success Specialist, you’ll be the trusted guide helping our clients navigate their digital transformation journey. This role will initially support one of Ei's largest strategic client partnerships, requiring frequent onsite engagement at a petrochemical facility in Southeast Houston . You'll work directly with engineering, operations, maintenance, and leadership teams to drive adoption of Ei's solutions and ensure long-term success. You'll partner with facility teams, engineers, and decision-makers to help them maximize the value of Ei's software and services. Along the way, you'll translate complex challenges into practical solutions, advocate for clients internally, and ensure every customer sees measurable value from working with Ei. Think of this role as part strategist, part problem solver, part trainer, and part client champion. As client needs evolve, you'll also support broader Client Success initiatives across Ei's customer portfolio, working closely with our Sales, Product, Engineering, and Implementation teams to help customers turn digital tools into real-world impact. If you enjoy building relationships, solving problems, and helping people succeed with technology, you'll thrive here. Build strong client partnerships Serve as the primary point of contact for assigned accounts Build strong relationships with stakeholders across engineering, operations, maintenance, and leadership teams Lead onsite client meetings, workshops, and stakeholder discussions Deliver presentations, product updates, and solution reviews to client teams and leadership Advocate for client needs internally while aligning them with Ei's solutions Help clients maximize the value of their investment in Ei Guide clients through success Support onboarding, training, and client success planning Help clients understand how to effectively use Ei Everywhere and related solutions Monitor account health and usage metrics to identify opportunities and risks Ensure clients achieve the outcomes they expected when partnering with Ei Facilitate adoption strategies that drive long‑term engagement and value Solve problems and remove roadblocks Troubleshoot issues and coordinate with internal teams Ensure support requests are triaged and resolved efficiently Identify root causes and recommend long‑term improvements Help transform client feedback into product enhancements Partner with technical teams to resolve complex customer challenges Drive product adoption and growth Introduce clients to new features and capabilities Identify opportunities for expanded use cases across teams or facilities Support demos, workshops, training sessions, and product walkthroughs Help capture client success stories and case studies Promote best practices that increase adoption and customer value Be the voice of the user Gather and organize feedback from real users Collaborate with ProductOps, Engineering, and Product teams Identify patterns that lead to product improvements and better training resources Ensure customer perspectives are represented in strategic discussions WHAT WE’RE LOOKING FOR Relationship Builder – You genuinely enjoy working with people and building trust with a wide variety of stakeholders. Organized Problem Solver – You can juggle multiple priorities while keeping details under control and moving projects forward. Executive‑Level Communicator – You can translate complex ideas into clear, actionable conversations and are comfortable leading meetings, delivering presentations, and facilitating discussions with both technical and non‑technical audiences. Tech Curious – You enjoy learning new systems and helping others use them successfully. Team Player – You collaborate naturally across teams and bring a solutions‑oriented mindset. Adaptable Professional – You thrive in dynamic environments and can confidently engage with stakeholders ranging from plant personnel to executive leadership. BONUS POINTS IF YOU HAVE Experience in Customer Success, Client Success, Technical Account Management, Account Management, Consulting, or a similar client‑facing role. Experience working in refinery, petrochemical, chemical manufacturing, LNG, energy, or other industrial plant environments. Familiarity with plant operations, maintenance, reliability, engineering workflows, or P&IDs. Chemical Engineering, Process Engineering, or related technical background. Experience delivering presentations, workshops, software demonstrations, or training sessions. Experience supporting technical users in industrial environments. Experience with tools like: CRM platforms Intercom or similar support tools Project management systems (Asana, etc.) MUST HAVES Authorization to work in the United States Residence in the Houston metropolitan area, preferably South or Southeast Houston Ability to travel weekly to a client facility near Freeport, Texas Comfortable spending more than 50% of the month onsite at client facilities Strong client-facing communication and presentation skills Ability to build relationships with technical and operational stakeholders Ability to manage multiple clients, priorities, and projects simultaneously Willingness to complete a background check and drug screening Strongly preferred to have experience with refinery, chemical plant, and plant turnaround environments BENEFITS A healthy work‑life balance because we believe in working hard and playing harder Health, Vision, and Dental insurance coverage 401(k) with matching contributions because your future matters Cell phone / internet stipend to keep you connected Travel stipends and per diem when supporting client activities Generous PTO and holiday schedule because everyone deserves time to recharge Annual Salary: $60,000 – $75,000 depending on experience #J-18808-Ljbffr