Household Helpers / Driver Assistant

HH Helpers/ Driver AssistantReports to Operations ManagerPlan and execute assigned orders to exceed customer expectations, ensure customer satisfaction, and maintain profitability for McCollister's and its members.Works directly for the driver. Provides assistance with pick up and delivery services for a variety of household and household goods commodities. Strives to satisfy customers by providing individualized service according to established plans. Identifies customer service problems to the driver and dispatcher for resolution. Assists driver with completing paperwork and communicating with customers and dispatchers.A valid Real ID is required for access to military bases.Help execute shipment plans within the scope of branch operations and United Van Lines.Manage workload to maximize efficiency and exceed customer expectations.Assist driver to operate vehicle and equipment in the safest manner possible.Protect customer products and facilities.Identify significant customer service problems to the driver for resolution.Maintain accurate order status for accountability.Handling freight.Completing paperwork.Assist driver as needed.Equivalent combination of education and experience.A minimum 1 years' experienceExperience working in the household moving industryMcCollister's helper certificationMust have a valid driver's license in good standingAbility to lift 75 lbsPositive communication skillsCompetent computer skillsCandidate must be able to communicate effectively at all levels of the organizationMust be organizedProven track record of working in a team environment and autonomouslyAct professionally at all times, especially with customers at a client locationStrong work ethicWillingness to learnPositive communication skillsCustomer service skillsVery organized and work in a timely mannerProblem solving and conflict resolutionTeam oriented and personally committed to continuous improvementDemonstrated ability to interface effectively and positively with all members of the organizationBasic computer and typing skills for basic Microsoft Office and Google G Suite applications