Patient Service Representative

Description

JOB TITLE: Patient Services Representative (PSR)

DEPARTMENT: Patient Access

REPORTS TO: Practice Manager

STATUS: Non-exempt

Compensation: $18.27/hour is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical front desk/ office administration experience.

SUMMARY

Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PATIENT REGISTRATION AND OUT PROCESSING

• Performs all functions checking in and out patients in an accurate and timely manner.
• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.

PATIENT CARE

• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
• Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
• Schedules patient appointments in an accurate and timely manner.
• Assists patients with insurance questions.
• Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.

OFFICE OPERATIONS

• Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
• Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
• Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
• Verifies all fee tickets are complete and charges are entered in the practice management system.
• Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
• Pulls charts as needed and as indicated by provider.
• Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
• Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.
• Maintains appearance and materials in lobby.

SUPERVISORY RESPONSIBILITIES

No direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

CERTIFICATES, LICENSES, REGISTRATIONS

None necessary.

OTHER SKILLS, KNOWLEDGE AND ABILITIES

None necessary.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.