Quality Assurance & Customer Experience Analyst
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company in Annapolis, Maryland, seeks a Quality Assurance Specialist. You will monitor customer interactions, validate Speech Analytics, and analyze survey results to enhance communication processes. Candidates should have experience in call center operations and possess strong analytical and customer service skills. The position also requires an Associate's Degree or equivalent experience, with the ability to train agents and provide feedback on performance. #J-18808-Ljbffr
Vacancy posted 3 days ago
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