Players Club Representative

Players Club Representative

The Players Services Representative performs all transactions presented. Serves as guest contact and key data entry clerk for Players Card database information.

Essential duties and responsibilities include:

• Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
• Processes jackpots, cashes checks, redeems valid gaming vouchers received from guests for an equivalent amount of cash and redeems gaming vouchers for cash.
• Works as Player Services Representative, Mutuel Teller, and/or Count Room Attendant as needed.
• Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company's Responsible Gaming Plan.
• Maintains and is held accountable for all funds entrusted on an assigned shift.
• Balances all money transactions and paperwork.
• Handle guest financial transactions.
• Monitors for fraud, forged/counterfeit currency and/or vouchers.
• Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.
• Ensures that the cash inventory is always well secured.
• Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
• Executes guest loyalty, relationships, and direct marketing programs.
• Provides services to respond to guest requirements.
• Accurately and efficiently performs data entry tasks associated with Players Club memberships.
• Records and reports database information to management; may assist in updating database files.
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.
• Must have knowledge of the player tracking system software.
• Follows all standard operating procedures and cash handling procedures.
• Issues food coupons, up to authorized limit, to guests.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.

Required skills and abilities include:

• Excellent verbal and written communication skills.
• Proficiency in computer skills, including Microsoft Office, preferred.
• Professional demeanor and ability to communicate well with the public.
• Knowledge of cash handling skills.
• Knowledge of gaming regulations, compliance requirements, and best practices.

Education and experience:

• High school diploma or equivalent required.
• Minimum of three (3) months cash handling experience preferred in related field. A combination of education and experience may be considered.
• Must obtain and maintain valid Virginia Racing Commission License.

Physical requirements and working conditions:

• The team member may be required to stand and walk for extended periods of time.
• While performing the duties of this job, the team member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The team member may be required to lift and/or move up to 50 pounds.
• The team member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise and flashing lights depending on the assigned station and guest volume.