Program Manager F-35 Enterprise IT Services, Crystal City/Arlington, Virginia

Program Manager F‑35 Enterprise IT Services Location: Crystal City/Arlington, Virginia Program Manager (PM) provides overall leadership, management, and technical direction for the F‑35 Enterprise IT Services contract supporting the F‑35 Joint Program Office (JPO) and associated mission partners. The PM has full authority and accountability for program performance, contract execution, customer engagement, and mission outcomes. The PM serves as the Government’s primary interface and is responsible for delivering integrated enterprise IT, cybersecurity, infrastructure, application support, and DevSecOps services across the F‑35 enterprise. Responsibilities Provide overall leadership for all contract activities supporting the F‑35 enterprise IT environment. Establish program governance structures, performance metrics, and reporting mechanisms. Ensure delivery of services aligned to contract objectives, mission priorities, and service level requirements. Lead integrated program management activities including planning, staffing, execution, and performance management. Serve as the primary point of contact with Government leadership including the F‑35 Joint Program Office and supporting organizations. Provide regular program reviews, executive briefings, and performance updates to Government stakeholders. Coordinate closely with Government technical leads to ensure services align with evolving operational requirements and mission priorities. Oversee delivery of enterprise IT services across multiple service areas: network and infrastructure operations, enterprise service management and service desk operations, cybersecurity operations and RMF compliance, cloud and hybrid computing environments, DevSecOps and software sustainment support, application hosting and sustainment services. Ensure integrated delivery across service areas to maintain operational continuity and mission readiness. Implement program performance monitoring processes including service level management and continuous improvement. Ensure compliance with contract performance metrics, service level agreements, and quality standards. Manage program risks and implement mitigation strategies to maintain operational stability. Manage program financial performance including cost control, forecasting, and resource allocation. Ensure compliance with contract requirements, reporting obligations, and program governance processes. Coordinate with subcontractors and partners to ensure aligned execution and performance. Lead a geographically distributed technical workforce of engineers, cybersecurity professionals, system administrators, developers, and program support staff. Maintain staffing levels and workforce capabilities necessary to meet contract requirements. Foster a collaborative and mission‑focused culture emphasizing accountability, innovation, and operational excellence. Minimum Qualifications Bachelor’s degree in engineering, information technology, computer science, or related field. 12+ years of experience supporting DoD programs, including enterprise IT, cybersecurity, or mission systems. 5+ years of experience in program management leading complex technical programs. 8140/8570 IAF or higher certification. Demonstrated experience managing large multidisciplinary teams supporting mission‑critical defense systems. Experience managing programs involving enterprise infrastructure, cybersecurity operations, and application services. Active Secret Security DOD clearance requiring U.S. citizenship and a successful background check. Requires up to 25% travel; remote telework opportunities may be available but onsite support for a minimum of 3 days per week is required. Preferred Qualifications Master’s degree in engineering, information technology, or business administration. 15+ years of experience supporting DoD programs, including enterprise IT, cybersecurity, or mission systems. 10+ years of experience in program management leading complex technical programs. 8140/8570 IAM Level III or higher certification, Certified Information Systems Security Professional (CISSP). Cisco Certified Network Professional (CCNP) or equivalent networking certification. PMP certification or equivalent program management credential. Experience supporting large aviation or weapon system programs such as the F‑35 or other DoD acquisition programs. Experience managing enterprise IT environments with hybrid cloud and DevSecOps practices. Experience implementing ITIL‑based service management frameworks. Active Top Secret DOD security clearance. Additional Information Onsite days in Crystal City/Arlington, Virginia may increase to up to 5 days per week based on customer needs. Exact days must be coordinated with the customer and approved by your manager. Military veterans and spouses are encouraged to apply. Former Air Force experience is preferred. Equal Opportunity Employer Statement: Serco is an equal‑opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr Serco