Associate

Job Description

Job Description

Ab out the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

About the Role:

We are seeking a highly motivated and detail-oriented Associate to join our team! Tailwind is a rapidly growing company known for its commitment to innovation, growth, and excellence. We are committed to delivering exceptional dinning and retail experiences to all travelers. As an Associate, you will be responsible for supporting the day-to-day operations of our business, ensuring that our customers receive the highest level of service. You will work closely with our team to maintain a clean and organized environment, manage inventory, and assist with customer inquiries. Your contributions will be critical to the success of our business.  

Tailwind encourages Veterans and Military family members to apply!

Responsibilities include, but are not limited to:

• Handle cash and card transactions efficiently and accurately
• Provide excellent customer service, process orders, and address any customer inquiries or concerns with a friendly and professional demeanor
• Craft and serve a variety of coffee drinks and specialty beverages according to customer preferences
• Operate coffee equipment, maintain cleanliness and organization of the coffee station, and stay updated on drink recipes and trends
• Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and guest preferences
• Restock and replenish product and inventory supplies
• Work with a Team to provide the best possible customer experience
• Must be 21 or older due to sell of alcohol 

Qualifications/Skills:

• Basic Math
• Customer service experience
• Barista experience
• Food service experience
• Clear communication skills
• Adaptability

Requirements:

• Must be able to pass TSA background check to receive airport badge
• Must have reliable transportation

Benefits:

• Paid training
• Employee discount
• 401k with company matching
• Health, dental and vision offered to full time employees

Tailwind brings warm hospitality to its restaurants with comfortable designs offering a variety of seating options and menus – featuring breakfast, lunch, and dinner. Our menus include gluten free, vegetarian, and low-calorie options, as well as many local favorites.

We understand travelers have varying needs, whether craving a full-service restaurant experience at the start of their journey or just wanting a quick, on the run bite before boarding a flight. With our wide variety of offerings, we ensure all our customers’ needs are met.

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.