Field Technician - Level 3

The Field Technician level 3 is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Field Technicians perform new customer installations service calls de-installations and network maintenance among other projects. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly self-starting and dedicated to being part of a team. This person will serve as the coach teacher and mentor to Field Technicians level 1 & 2.

Perform installations of microwave dishes and antennas.

Installation of cameras (indoor and outdoor) traffic poles

Installation of wireless access points on non-penetrating mounts and inside of buildings.

Assemble and install non-penetrating roof mounts and wall mounts cabinets and equipment racks.

Cabling installation (run and terminate cables including Cat5/6 DC power (low voltage) and fiber) PVC / flex conduit installation.

Mount and align microwave radios

Install other connectivity equipment such as power supplies routers etc.

Understand TCP/IP and networking issues.

Work with the RF Engineering team to inspect RF (microwave radio) installations. This will include logging into the radios; verify radio parameters and working with the RF Engineers to ensure that radio links are installed so that they operate at the proper efficiency within the necessary operating tolerances.

Ability to perform higher level troubleshooting of RF problems.

Ability to interface provide guidance and partner with customers effectively to complete installations and resolve most installation issues.

Ability to secure written installation completion sign-offs from customers.

Ability to provide guidance regarding and work with customers to resolve most installation issues.

Be able to install and troubleshoot routers switches and other network related equipment

Be able to perform post installation inspections and recommend corrective action in a written well documented manner.

Providing guidance and technical training/direction to more junior installers

Perform initial site walks to determine installation and materials needed.

Perform acceptance testing.

Work with the RF Engineering team to certify RF (microwave radio) installations

Capable of high level troubleshooting of all facets of an installation (RF IP and physical hardware/cabling) in order to resolve service issues

High School Diploma or GED certificate

3 years of experience installing digital wireless equipment and/or in related technical fields

o Experienced with installing equipment racks and grounding.

o Microwave and wireless radio frequency experience

Have a minimum of two current radio manufacturer certifications

Strong Network troubleshooting skills

Proficient with Microsoft Office (Word Excel Outlook)

Strong organizational and planning skills and capable of managing several complex tasks at a time

Excellent interpersonal and communication skills both written & verbal

Strong customer service skills

Must be a team player and accept instruction

Ability and willingness to travel frequently - up to 75%

Ability to work outdoors in all weather conditions and altitudes

Ability to lift 50 pounds regularly

Ability to work from lift/bucket truck platform up to 80 (may require up to 100 IL)

Ability to work on rooftops two stories and above

Certifications Licenses and Additional Requirements:

Required to be on a rotating 24/7 on-call system support schedule

Daily driving and maintenance of company vehicle (may include bucket trucks)

o Must maintain a valid drivers license with a safe driving record

Must be able to obtain a DOT Medical Card

Must have or be willing to obtain OSHA Construction Industry 10-Hour DOL Card

Must have or be willing to obtain CPR/First Aid Certification

May be required to obtain a bucket truck or aerial lift certification

Must be able to pass a background check and drug test

Familiarity with one or more of the following equipment is a major plus:

Radio Manufacturers: Cambium Cisco Exalt BridgeWave Nokia DragonWave Redline Ruckus (Wimax technology) Aruba.

Specific Radio Models: Zebra-7161s Access Points DragonWave- Duos / Quantums Cambium-PTP800 PTP650 PTP450 Cambium PMP radios.

Cameras: PTZ Domes Fixed IR/night vision Analog HD Digital Motobix cameras Axis cameras

Required Experience:

IC