Implementation Specialist II

Executing high-volume project setups and configurations, the full-time remote Implementation Specialist II will manage complex software implementations tailored to unique production requirements while providing ongoing support and training to new team members. Key responsibilities Execute a high volume of complex software project setups and configurations based on production requirements Manage inbound setup requests and support tickets, ensuring accuracy and timely completion across multiple projects Utilize project management tools and collaborate with team members to maintain setup quality and consistency Required qualifications Bachelor's degree 2+ years of experience with complex, configurable software platforms (e.g., ERP, payroll, accounting) 1+ year of experience in software implementation or project onboarding Demonstrated ability to navigate and configure multi-layered software systems Knowledge of production workflows and accounting basics is a plus