RN Triage - Physician Practices (Johnstown Family Health Center)

RN Triage - Physician Practices (Johnstown Family Health Center)

St. Mary's Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary's Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary's Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: RNTRI001570 Employment Type: Full-Time Shift: Days Hours Per Week: 40 hours

Location: Johnstown Family Health Center

Hiring range: Starting at $36.67 hourly

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities

• Perform clinical assessment of patient symptoms using standardized triage protocols, algorithms, and RN clinical judgment.
• Evaluate patient symptoms, medical history, and concerns to determine the need for further intervention, appointments, or other (emergency care, urgent care, same‑day visit, routine appointment, or home care).
• Coordinate and schedule same‑day, urgent, and walk‑in appointments based on clinical need
• Escalate high‑risk, complex, or unclear cases to providers promptly.
• Provide patient education, including home care guidance, chronic disease self‑management, and return‑to‑care instructions.
• Accurately document assessments, advice, disposition, and follow‑up in the electronic health record (EHR).
• Monitor patient flow to promote timely access to recommended services.
• Collaborate with providers, Medical Assistants, LPNs, and front‑end staff to support efficient clinical workflows.
• Adhere to established protocols, policies, and procedures to ensure patient safety and quality outcomes.
• Provide education to patients on conditions, medications, lifestyle modifications, and preventative care.
• Document patient interactions accurately and in a timely manner, ensuring compliance with clinical protocols.
• Work collaboratively with the healthcare team to ensure patients receive the best care possible.

Education, Training & Experience

• Diploma from an accredited school/college of nursing required.
• • BLS Provider obtained within 3 Months (90 days) of hire date or job transfer date.
• Registered Nurse credentialed from the New York Board of Nursing. Must be able to speak, read, write and follow instructions in English.

Certifications / Licensure

• NYS Registered Nurse

Required Skills and Attributes

• Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills and must display integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Must be flexible to take initiative and embrace new opportunities to grow both personally and organizationally.
• Problem solving skills.
• Proficient with Microsoft Office products: Outlook, Word, Excel
• Strong organizational skills.
• Strong critical thinking skills.
• Effective interpersonal skills.
• Ability to work as part of a team and independently.
• Must be able to speak, read, write and follow instructions in English.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.