Admin CCR

Lead Management & Call Handling Answer and distribute all incoming calls with courtesy and professionalism. Recognize this as a first impression opportunity—great communication and customer care are essential! Transfer calls to the appropriate administrative assistant or production coordinator. Prioritize the customer above all other tasks—whether you’re on a call or in between calls. Live Scheduling Schedule residential roofing appointments in real time. Use internal tools to coordinate with the production calendar and available team members. Online Leads & Response Respond promptly (within 5 minutes) to all online and text inquiries through company software. Be familiar with roofing terminology or be proactive in finding the answers customers need. Customer Reviews & Surveys Follow up with customers post-payment to request Google reviews and complete surveys via phone, text, or email. Monitor and help respond to public online reviews across platforms. Keep lead generation sites up-to-date with current photos, branding, and business info. Front Office Support Greet office visitors warmly and professionally. Manage lobby music and TV content. Assist with opening and closing the office as needed. Requirements Outstanding customer service—whether in person, on the phone, or through digital platforms. Strong phone skills; comfortable speaking with customers for most of the day. Typing speed of 35–40 WPM or higher. Basic computer proficiency and willingness to learn new systems. Ability to follow both verbal and written instructions. Friendly, team‑oriented attitude—bonus points if you love to laugh and bring positive energy to the workplace! Must be detail‑oriented, results‑driven, and proactive in solving problems. Willingness to pass a drug test and background check. #J-18808-Ljbffr Five Guys Roofing