NISSAN / HONDA / HYUNDAI / TOYOTA SERVICE ADVISORS

Automotive Service AdvisorThe Automotive Service Advisor is responsible for providing exceptional customer service and acting as a liaison between customers and the service department. They will assist customers with inquiries, schedule and manage service appointments, and provide accurate and detailed information regarding vehicle repairs and maintenance.ResponsibilitiesCommunicate with customers to understand their vehicle concerns and gather relevant information. Schedule and manage service appointments, ensuring efficiency and timely completion of services. Provide accurate and detailed explanations of recommended repairs and maintenance to customers. Estimate repair costs and time required for services. Coordinate with the service technicians to ensure timely completion of repairs. Keep customers informed of the status of their vehicles throughout the service process. Address customer inquiries and concerns in a professional and timely manner. Ensure customer satisfaction by providing exceptional service and resolving any issues.RequirementsPrior experience as an Automotive Service Advisor is preferred. Strong knowledge of automotive parts and services. Excellent communication and customer service skills. Ability to effectively multitask and prioritize tasks. Proficient computer skills and familiarity with service management software. Attention to detail and strong problem-solving abilities. Valid driver's license and clean driving record.BenefitsWe offer a competitive salary range of $65,000-120,000 per year, based on experience and performance. In addition, we provide a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and employee discounts on vehicle services and purchases.About the CompanyNissan Newport News is a reputable automotive dealership located in Newport News, Virginia. We are proud to offer a wide selection of Nissan, Honda, Hyundai, and Toyota vehicles, along with exceptional service and maintenance. With a strong commitment to customer satisfaction and a team of skilled professionals, we strive to exceed expectations and provide a superior automotive experience.