Sales and Service Expert

Full-Time / Part-time Location: 3490 Madison Street Riverside CA 92504 About Us For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Job Summary The Sales and Service Expert (SSE) delivers a comprehensive sales and service experience to all guests and members by offering membership, fitness, and retail products and services. The SSE builds relationships, translates the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition and retention. The SSE achieves successful guest and member engagement and attainment of sales revenue goals. Essential Duties & Responsibilities Guest Experience and New Member On‑boarding Executes the CARE sales model with each guest and passionately relates how 24 Hour Fitness’s products/services will satisfy their fitness needs. Tours potential members through the club, describes facility, equipment, services and amenities that tie back to their individual goals, and ensures guests are registered through the digital kiosk. Communicates membership and fitness offers in a clear manner using company‑provided presentation tools. Effectively and professionally enrolls guests using company sales techniques and protocol. Adheres to Membership Agreement Procedures (MAP) when enrolling members and guests. On‑boards new members and assists with retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals. Prospecting and Lead Generation Obtains leads externally via community outreach, local promotions, corporate sales on‑sites. Generates leads internally through member promotions, referrals, guest passes, and phone outreach. Sets appointments for all leads and potential new business opportunities. Promotes local and global marketing campaigns to leads and members. Manages and follows up on leads using a Lead Management System. Executes daily planner to track and plan lead management and sales activities. Consistently achieves or exceeds personal productivity goals. Member Experience Partners with Sales and Service Manager to provide a best‑in‑class, member‑centric experience that strengthens relationships and builds retention. Ensures members receive a friendly greeting, check‑in, and prompt attention to their needs. Engages members with fitness offerings including personal training, group classes, and 24GO digital content. Maintains name relationships and serves as a resource for member questions or concerns. Provides a clean, friendly, well‑maintained club to members and guests. Helps new members become comfortable in the club. Variable Compensation Team members are eligible to participate in 24 Hour Fitness’s Fitness Sales and Membership Sales Commission Plans, which reward exceptional service and align pay with contributions. Organization Relationships Reports to the Sales and Service Manager, communicates with club members, prospective members, and vendors. No direct reports. Required Qualifications Knowledge, Skills & Abilities In‑depth knowledge and experience with sales practices and techniques. General understanding of the fitness industry. Ability to work with computers and Point of Sale (POS) systems. Strong interpersonal communication and customer‑service skills. Independent, self‑starter with strong organizational skills. Ability to work as part of a team. Knowledge of membership system software preferred. Minimum Educational Level / Certifications High School Diploma or GED. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required within 60 days of employment. Bachelor’s degree preferred. Work Experience and Qualifications Prior experience in fitness or retail industry preferred. 1–2 years of service sales experience preferred. Physical Demands / Environmental Conditions Ability to work in club office and move around club floors. Occasional demonstration of fitness activities and techniques. Telephonic communication with members. Operation of company computer systems for data entry and reporting. Exposure to moving mechanical parts. Work varied schedule, including extended workdays, weekends and holidays as required. Work in a loud environment. Travel Requirement Minimum travel may be required for training and lead generation. Benefits Comprehensive benefits include paid time off, medical and dental coverage, 401k with match for qualifying positions, free club membership, and discounts on products and personal training. Employee Resource Groups offer community events in person and virtually. Disclaimer This job description describes general functions and requirements for this position. It is not exhaustive. 24 Hour Fitness reserves the right to modify duties as necessary. Benefits Summary Benefit programs are designed to meet diverse needs, including health coverage and company‑paid benefits such as group life and accident insurance. Eligible members may accrue vacation hours. All team members receive a complimentary membership. Compensation Summary All employees receive a free club membership, Employee Assistance Program, basic group life and accident insurance, and a 401k savings plan. Those averaging 30 hours or more per week receive medical/dental/vision benefits, paid time off, and sickness benefits. Pay range: $16.90 per hour. #J-18808-Ljbffr 24 Hour Fitness