Lead Computer Technician

Field Engineer 3 (Desktop/Mac Support Technician)

Location: Lubbock Texas 79404 Duration: 14 Months (Possible Extension) Pay Range: $26 to 30/Hr. on W2 (Without Benefits)

Note:

• Driving position based at 515 E 44th St, Lubbock, TX 79404.
• The role involves covering Amarillo, the Texas Panhandle, Clovis, Midland/Odessa, and surrounding areas, with 2-3 hours of travel time.
• The position works alongside another FE in this region.

Job Description:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service.
• Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities:

• Serves as Field Engineer for large, complex clients and across the range of company products and services.
• Performs server and storage break and fix.
• Performs VIP deskside support activities.
• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
• Leverages advanced understanding of hardware, software, and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
• Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.

Key qualifications:

• High School Diploma or GED required.
• May require technical certification or associate degree.
• Generally, 4-6 years' experience in area of responsibility.

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