Application Support Analyst II

App Support Person

Person has to be able to come onsite into Pittsburgh, PA from day 1

Essential Skills: SCCM, Bachelor's Degree in Computer Science, Oracle, SQL, Perl, Python

Experience Level: Intermediate With around 8-10 years of solid experience in supporting one or more of the following Data Quality and Governance tools like Informatica Data Quality, Collibra Data Quality, Collibra Glossary, ASG Rochade / Becubic and Analytical tools like ThoughtSpot. The candidate in the last 5 years must have been hands-on experience with support activities like platform administration, deployments, upgrades, and understands & troubleshoot issues when incidents are reported in the platform. As strong a DevOps Resiliency Support Engineer with excellent skills in:

• Exclusively worked UNIX/Linux operating systems
• Database knowledge with strong SQL skills
• Hands on experience at least 2 scripting or programming languages like Python, Perl, Shell scripting, etc.
• Monitoring tools like AppDynamics, Prometheus, Splunk, Cloud Probes & Moog or equivalent
• Hands on experience in working in CI/CD tools like Git/Ansible is a must have
• Experience automating deployments and other repetitive tasks
• Experience in external and internal cloud
• Experience in vulnerabilities management
• Having exposure to big data tools is a good to have
• Ability to produce system documentation including operational specifications, test plans, system architecture with attention to detail

As a Support Engineer the roles and responsibilities would be:

• Ensure functioning of the platforms in production environment
• Bring new automation procedures to improve the velocity and quality of our engineering efforts
• Administration and management of configuration management tools
• Software builds and release management; script/automation of build process, creation of beta and formal versions of the application
• Translation of development team requirements into Application/System configuration
• Software configuration management; managing defects, participating in software change control board
• Using Systems and Networking knowledge to isolate and fix application problems
• Continuous Performance Management. Measuring performance and working with developers and QAs to improve it
• Working closely with Internal Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
• Build quality frameworks to provide feedback loop to developers to easy and improved contribution
• Vulnerability management including patching systems and implementing security controls

Manager Release Notes:

Is the goal to convert the candidate from temp to FTE? Yes

How many years of experience will be required? 8-10 Years

Is previous experience in the financial services industry required? Preferred

Is a college degree required? If so, what type? Yes, Bachelors and higher

Will this position be a remote start or onsite? Hybrid o If remote- would you consider candidates who sit 100% remote for the duration of the assignment? No o If onsite- would you consider candidates who sit in other BNY locations such as Lake Mary, New York, or Boston? This position is approved for Pittsburgh. Depending on the candidate skills and the time to identify the candidate in Pittsburgh, other locations can be considered after seeking approvals

What are the top 3 skills that youll be looking for on a resume? Provided in the JD Supplier Call Notes 3/22 at 3:30 PM EST:

• Data quality, cataloguing, glossary, etc.
• Production environment (supports/upgrades)
• Monitoring setup
• Deployments using automation tools
• 24/7
• Previous scripting experience is highly preferred
• CI/CD tools
• Automation tools (deployments using Ansible scripts)
• Monitoring tools are preferred (AppDynamics, Splunk, etc.)