Case Manager, Clarendon

Overview PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston. Summary of Position The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation. Responsibilities Manage a caseload of tenants and collaborate with housing staff on program-wide efforts to stabilize and promote tenant growth. Assist tenants with all required program documentation. Assist tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid. Support development of tenants’ activities of daily living skills and create individual service plans with tenants; maintain all necessary documentation. Qualifications The Case Manager must have a clear commitment to the population we serve and be able to work as part of a team. Requirements Education/Training: High School Diploma or Equivalent Strong written communication skills Computer Proficiency in Microsoft Office Products Preferred Bi-lingual – Spanish/English Knowledge/Experience Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations Experience working as part of a team Preferred Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders Experience working with chronically homeless individuals in Housing First programs Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement Knowledge of government benefits systems, and Boston area service providers Experience with HMIS #J-18808-Ljbffr Pine Street Inn