Field Service Technician

POSITION SUMMARY

Matthews Environmental Solutions is a globally recognized leader in cremation and incineration equipment. Our products and services meet some of the world’s most demanding performance and environmental standards, and we are proud to support customers across the globe with innovative, reliable solutions.

We are currently seeking a Industrial Field Service Specialist to join our growing team.

We’re hiring an Experienced Crematory Service Technician to install, repair, rebuild, and commission cremation and incineration equipment across the U.S and internationally. This role is ideal for technicians with strong refractory, mechanical, electrical, and PLC experience who want a long-term career with a global industry leader.  From providing mechanical excellence, to driving sales, the Industrial Field Service Specialist IS the face of the company!  

JOB RESPONSIBILITIES

• Install, repair, and commission cremation/incineration systems.
• Perform refractory work (hearth, roof, wall, cold-hearth rebuilds).
• Troubleshoot burners, airflow, hydraulics, motors, and mechanical systems.
• Diagnose electrical issues (single-phase/three-phase, 120VAC, 2–10VDC).
• Perform PLC upgrades, control panel changes, and system commissioning.
• Rebuild single-chamber, multi-chamber, and large-animal units.
• Service autoloaders, lift tables, and processors.
• Lead jobsite activities and train operators/technicians.
• Complete service reports and manage expenses.
• Provide remote/phone support. and maintains necessary system information for job tracking.

QUALIFICATIONS / REQUIREMENTS

• Associates degree and/or certification/apprenticeship in technical, mechanical, electrical technology or engineering, computer science or related field.
• 4+ years of previous experience; or equivalent combination of education and experience.
• 3–10+ years crematory, incinerator, or industrial combustion experience.
• Strong refractory skills.
• Ability to read mechanical & electrical drawings.
• Experience with PLC-based systems and advanced troubleshooting.
• Welding, rigging, and crane experience preferred.
• Able to travel up to 5 days/week.
• Valid driver’s license; able to pass background/drug screening.

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PHYSICAL ASPECTS / WORK ENVIRONMENT

•    Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
•    Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
•    Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
•    The noise level in the work environment may be high.
*Reasonable accommodations may be made to enable individuals to perform the essential functions.

Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance. We achieve this by delivering products of exceptional craftsmanship along with value‑driven programs and services. Matthews Memorialization is a Matthews International (MATW) company. 

Matthews International is an Equal Opportunity Employer.
All employment decisions are based on qualifications, merit, and business needs.

We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws.

Minorities/Women/Veterans/Disabled are encouraged to apply.

If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.