ServiceNow Software Engineer

Job Description

Job Description

Akira Technologies is seeking a highly skilled ServiceNow Software Engineer to join our team for a critical project supporting the United States Army. As a key member of our team, you will be responsible for designing, developing, and maintaining ServiceNow platform solutions to support Army IT service management and business process automation needs. This position offers a unique opportunity to contribute to national defense while working with cutting-edge technologies in a dynamic and collaborative environment.

This role is a remote work with occasional onsite requirement; likewise, this supports a US government contract, hence Secret clearance or higher is required.

Job Responsibilities

• Design, develop, and customize ServiceNow platform solutions, including IT service management (ITSM), IT operations management (ITOM), and business process automation (BPA) applications, to meet Army requirements and objectives.
• Configure and maintain ServiceNow platform components, including modules, forms, workflows, and integrations, to support Army IT service delivery and operational needs
• Develop custom applications and modules on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies, to address specific Army business requirements and use cases.
• Integrate ServiceNow platform with external systems and applications using web services, APIs, and middleware technologies, and develop orchestration workflows and automation scripts to streamline IT processes.
• Perform platform administration tasks, including user management, role-based access control (RBAC), performance tuning, and system maintenance, to ensure the reliability and availability of the ServiceNow platform.
• Support incident and problem management processes by configuring and customizing ServiceNow ITSM modules, implementing incident workflows, and facilitating root cause analysis and resolution.
• Document ServiceNow platform configurations, customizations, and development activities, and provide training and support to end users and stakeholders on ServiceNow best practices and usage.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in ServiceNow platform engineering or development roles, with strong proficiency in designing, implementing, and maintaining ServiceNow solutions.
• Expertise in ServiceNow platform architecture, components, and capabilities, including ServiceNow ITSM, ITOM, and BPA modules, with proficiency in ServiceNow scripting and development (e.g., JavaScript, GlideAPI).
• Hands-on experience with ServiceNow platform administration, configuration, and customization, including UI policies, business rules, workflows, and data management.
• Experience with ServiceNow integration and orchestration techniques, including REST API, SOAP web services, MID Server, and ServiceNow IntegrationHub.
• Strong understanding of IT service management (ITSM) processes and frameworks (e.g., ITIL), with familiarity in IT operations management (ITOM) and business process automation (BPA) concepts.
• Current CompTIA Security+ certification required to meet DoD 8570/8140 IAT compliance requirements.
• Current ServiceNow certification required (such as Certified System Administrator (CSA) or other relevant ServiceNow platform certification); advanced or module-specific certifications preferred.
• Active Secret security clearance required.

Salary Range: $90,000 - $120,000

Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Description of Benefits

Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement.

Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees.

About Akira Technologies

Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.

Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.