Donation Attendant - Fairview Park Store

Donation Attendant

The position serves as the first point of contact for donors, creating a positive and welcoming donation experience by demonstrating kindness, appreciation, and professionalism. The Donation Attendant supports store operations by assisting donors at the drop-off area, organizing and sorting incoming merchandise, and maintaining an orderly and efficient donation area. The ability to assist staff, manage incoming items, and maintain a clean and organized workspace is essential to the success of this role.

Position Details

• Status: Part-time, hourly, non-exempt
• Schedule: Daytime hours, including some weekend days
• Work Location: On-site at the Common Threads Fairview Park store location, 22049 Lorain Rd.; Fairview Park, OH
• Reports to: Store Manager

Primary Job Duties

• Assist donors at the drop-off area, including helping with the donation process and providing donation receipts
• Sort donated items and distribute them to the appropriate departments
• Maintain cleanliness and organization in the donation, store, and warehouse areas, including removal of trash and recycling
• Move furniture and inventory as needed, including assisting customers with furniture loading
• Follow safety procedures when handling donations, furniture, and equipment, including proper lifting techniques.
• Adhere to store policies regarding acceptable donations
• Answer phones and record donation pickup requests in Slack
• Assist with rag-out and recycling of store items
• Perform opening and closing procedures when scheduled
• Perform additional duties as assigned by supervisor or management

Key Skills

• Strong customer service skills with a friendly, welcoming demeanor
• Clear verbal communication and ability to interact with a wide range of people
• Good organizational skills and attention to detail
• Ability to multitask and stay focused in a fast-paced environment
• Hands-on problem-solving and willingness to pitch in where needed
• Team-oriented mindset with the ability to work independently
• Basic technology skills (phone use, messaging platforms such as Slack)

Physical and Other Requirements

• Ability to safely lift, move, twist, push, pull, and load furniture and donated items (up to 50 lbs)
• Ability to stand on feet and work consistently for several hours without sitting.
• Ability to climb a ladder
• Ability to assist with cleaning and maintaining organized, safe work areas
• Ability to work a set schedule that includes one weekend day
• Reliable attendance and punctuality
• Willingness to adjust hours as needed to support operational needs, with advance notice whenever possible
• Reliable transportation

• Ability to pass a background check
• Authorized to work in the United States for any employer

Work areas may periodically be dusty due to indoor/outdoor traffic, donated items, and cleaning. Brief, intermittent exposure to outdoor weather conditions is expected while assisting donors.

Preferred Skills (not required)

• Previous customer service, retail, warehouse, or donation-center experience
• Comfortable performing light maintenance and basic handyman tasks, including climbing a ladder to change light bulbs
• Ability to occasionally drive a box truck, and insurable by the company

Compensation and Benefits

• Starting at $12/hr, commensurate with experience
• Retirement plan with employer match up to 3%
• PTO accrual begins on start date
• Employer-sponsored health benefits (30+hrs/wk) and voluntary supplemental life benefits (20+hrs/wk)
• Bonus and attendance incentive compensation plans
• Growth and management opportunities available

Common Threads is an equal opportunity employer committed to creating a welcoming environment for all employees, donors, and customers.