Auto / Truck Parts Counterperson

Job Description

Job Description

A  parts counterperson helps customers and mechanics find, order, and buy vehicle or equipment parts. They manage inventory, answer phone and in-person requests, as well as process a variety of paperwork on a daily basis 

Job Responsibilities

• Customer Service: Greet retail or wholesale clients at our location, answer incoming phone calls with price and availability details.
• Parts Identification: Read manufacturer catalogs, computer databases, and assembly diagrams to find correct replacement components.
• Order Processing: Deal with multiple vendors, create purchase orders, sales orders and place special or emergency orders for out-of-stock items.
• Inventory Control: Manage inventory stock and place orders to replenish
• Returns & Warranties: Inspect defective merchandise and handle manufacturer returns. 

Job Requirements & Skills

• Experience: High school diploma plus 3 to 5 years of customer service or sales experience in an automotive, agricultural, or heavy equipment setting.
• Technical Knowledge: Strong mechanical aptitude and the ability to navigate digital parts diagrams and catalogs.
• Communication: Clear verbal skills to explain technical options and suggest complementary items, should be able to hand write clearly
• Physical Abilities: Ability to lift boxes weighing 30 to 50 pounds.

DC Bates Equipment is a family owned business established in 1985. We are well known in our industry for producing high quality truck mounted hydraulic equipment with having full service and parts support.

Company Description

DC Bates Equipment is a family owned business established in 1985. We are well known in our industry for producing high quality truck mounted hydraulic equipment with having full service and parts support.