IT Support Technician

KDA, Inc, headquartered in Alexandria, Virginia, has been operating in the United States for more than 20 years. We produce world-leading Remote Weapon Systems (RWS) for the US Army, Marine Corps, and allies at our Johnstown, Pennsylvania factory. We have delivered more than 20,000 PROTECTOR RWS to 31 countries. The National Advanced Surface-to-Air System (NASAMS) is a highly mobile and tailorable capability that protects the airspace of 13 countries and Washington, DC. In 2027, we will do final assembly, test, and sustainment of the Naval Strike Missile and Joint Strike Missile systems at our new factory in southern Virginia.

Join us, and you’ll be part of a high performing team that develops advanced technology solutions to protect people and critical infrastructure in countries around the world. Explore your potential and discover what your future could be with Kongsberg Defense & Aerospace, Inc.

Kongsberg Defense & Aerospace, Inc. is seeking a skilled and motivated IT Support Technician to join our team in Johnstown, Pennsylvania . In this role, you will serve as a critical technology partner to employees across Kongsberg US locations, ensuring the reliable operation, security, and performance of essential IT systems that support our mission and defense-related programs.

As an IT Support Technician, you will provide hands-on technical support, endpoint administration, and daily IT operations assistance for a diverse range of technologies, including end-user devices, mobile systems, business applications, collaboration tools, printing environments, and supporting infrastructure. Working closely with IT infrastructure, networking, cybersecurity, and business teams, you will help maintain a secure and efficient technology environment that enables operational excellence across the organization.

This is an exciting opportunity for an IT professional who thrives in a fast-paced, security-focused environment and is passionate about delivering exceptional customer service while supporting cutting-edge defense technologies. The ideal candidate will have a strong technical foundation, a proactive problem-solving mindset, and a commitment to maintaining compliance with cybersecurity standards and regulatory requirements, including CMMC, NIST SP 800-171, export control regulations, and KONGSBERG information security policies.

RESPONSIBILITIES:

• End-User Technical Support - Provides hands-on and remote technical support to end users for incidents and service requests involving computers, mobile devices, applications, peripherals, printers, authentication, network connectivity, collaboration technologies, and other IT services.
• Incident and Service Request Management - Documents, tracks, prioritizes, troubleshoots, resolves, and escalates incidents and service requests through the organization's IT service-management platform while maintaining appropriate service levels and communication with users
• Endpoint Administration and Lifecycle Management - Installs, configures, deploys, maintains, troubleshoots, replaces, and retires company-owned computers, laptops, tablets, mobile phones, printers, peripherals, and related equipment throughout the device lifecycle.
• Microsoft Intune and Modern Device Management - Assists with administration and support of Microsoft Intune and other endpoint-management technologies, including device enrollment, configuration profiles, compliance policies, application deployment, device restrictions, operating-system updates, security baselines, device cleanup, and troubleshooting.
• Microsoft Entra ID and Identity Support - Supports Microsoft Entra ID identity and device-management functions, including user and device troubleshooting, group membership, device registration, authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access-related troubleshooting.
• Microsoft 365 and GCC High Support - Provides technical support for Microsoft 365 services within the organization's GCC High environment, including Outlook, Exchange Online, Microsoft Teams, SharePoint, OneDrive, Microsoft 365 applications, and related services.
• Windows and Cloud Endpoint Support - Supports Windows 11, Microsoft Entra joined endpoints, Microsoft Intune-managed endpoints, and Windows 365 Cloud PCs. Assists with provisioning, configuration, application deployment, remote troubleshooting, compliance, and secure access.
• Mobile Device Administration - Supports company-managed iOS and iPadOS devices, including automated enrollment, application deployment, device configuration, compliance, Single Sign-On, mobile application management, operating-system updates, kiosk/shared-device configurations, and troubleshooting.
• Application Deployment and Support - Installs, packages, deploys, updates, and troubleshoots approved business applications. Assists with application testing, compatibility evaluation, licensing, deployment planning, and removal of obsolete or unauthorized software
• Network and Connectivity Support - Assists networking personnel with installation, configuration, maintenance, and troubleshooting of network infrastructure, including switches, routers, firewalls, wireless access points, VPN connectivity, cabling, and related technologies at local and remote facilities.
• Printing and Peripheral Support - Supports enterprise and local printing technologies, including network printers, multifunction devices, secure printing solutions, uniFLOW Online, mobile printing, badge-based authentication, and approved locally attached peripherals.

QUALIFICATIONS:

E DUCATION:

• Associate degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Networking, or a related technical discipline required.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related discipline preferred.
• An equivalent combination of relevant education, technical certifications, military technical training, and professional experience may be considered in lieu of the stated educational requirement.

CERTIFICATION(S):
Relevant industry certifications are desirable, including Microsoft, CompTIA, Cisco, or comparable certifications.

REQUIRED SKILLS & EXPEREINCE:

• Minimum of two years of professional experience in information technology operations, endpoint administration, help desk, desktop support, systems administration, networking, or a related technical environment.
• Windows endpoint administration and troubleshooting.
• Microsoft Office / Microsoft 365 applications, administration or support.
• Microsoft Entra ID / Azure identity technologies.
• Microsoft Intune or another enterprise endpoint-management platform.
• Windows 11 / iOS/iPadOS enterprise device management.
• PC, laptop, printer, and peripheral hardware.
• Wired and wireless networking.
• Identity, authentication, MFA, and SSO.
• Network printers and multifunction devices.
• IT service-management/help-desk systems.
• Endpoint security and device compliance.
• Experience supporting environments subject to CMMC, NIST SP 800-171, DFARS, ITAR, or other regulated cybersecurity requirements is strongly preferred.
• Experience supporting defense, aerospace, manufacturing, engineering, or other security-sensitive environments is desirable.

ANY ADDITIONAL, PERIODIC OR OCCASIONAL DUTIES:

• Provides onsite IT support at other KONGSBERG facilities as required.
• Assists with equipment moves, office expansions, technology refreshes, infrastructure upgrades, and new-facility deployments.
• Participates in cybersecurity, compliance, disaster-recovery, business-continuity, and incident-response activities when assigned.
• May provide after-hours support for critical incidents, scheduled maintenance, system upgrades, or business requirements.
• Performs other duties as assigned.

MINIMUM LEARNING TIME FOR THIS POSITION:

• Basic operational responsibilities: Approximately 3 months.
• Advanced responsibilities requiring knowledge of KONGSBERG systems, security requirements, business processes, and technical architecture: Approximately 6 months.
• Continued technical training and professional development are expected due to the evolving nature of enterprise information technology and cybersecurity.

PHYSICAL AND MENTAL DEMANDS OF THE JOB:

• Communicates effectively and professionally with employees, management, technical personnel, vendors, and other stakeholders.
• Explains technical concepts and troubleshooting instructions to users with varying levels of technical experience.
• Prepares and maintains technical documentation, procedures, work instructions, knowledge-base articles, reports, and other business
• communications.
• Documents technical activities clearly and accurately for operational, security, audit, and compliance purposes.

OTHER POSITION CONSIDERATIONS:

• Job Type: Full Time, Exempt.
• Location: This position operates onsite at our Johnstown, PA facility. The ability to reliably commute or planning to relocate before starting work is required.

• Travel: Occasional up to 10% domestic travel.
• KDA, Inc. requires all candidates to successfully complete a pre-employment physical, drug and alcohol screening, and a background investigation as part of the hiring process.

BENEFITS:

• Health Insurance: Employer paid premiums, 100%
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent care Flexible Spending Account
• 401(k) matching
• Employee Assistance Program
• Tuition Reimbursement
• Life Insurance
• Paid Time Off
• Sick Time Off
• Flexible Schedule

U.S. PERSON REQUIREMENT: “To comply with U.S. national security requirements mandated under the U.S. International Traffic in Arms Regulations (ITAR), Kongsberg Defense & Aerospace, Inc. will consider only applicants who are U.S. Persons for this position.” OR “Applicant must be a U.S. Person within the meaning of United States International Traffic in Arms Regulations (ITAR) governing export control.” “A U.S. Person is a United States Citizen or National, Lawful Permanent Resident, Lawful Temporary Resident, Refugee or Asylee.”

Kongsberg Defense & Aerospace, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Kongsberg Defense & Aerospace, Inc. provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.