Telecommunicator

A Telecommunicator answers 9-1-1 calls, dispatches law enforcement, fire resources and EMS. The Telecommunicator position requires communication and decision-making skills. A Telecommunicator is expected to adapt to and engage in ongoing changes in leading communication technology. Required to maintain regular and predictable attendance associated with regular work schedule, voluntary and mandatory overtime assignments, and maintain appropriate leave bank levels Must be able to respond to requests to work (via personal cell phone) on short notice, report to work for call-backs, twenty-four (24) hours a day, seven (7) days a week in order to maintain mandatory minimum staffing levels as needed Wearing a single-sided headset, must be able to simultaneously hear and understand conversations in the room, radio communications through the head-set and over external speakers and telephone conversations Maintains a professional, calm, and positive customer service attitude at all times while interacting with callers Maintains a polite and positive attitude at all times with management, supervisors, co- workers, public safety personnel, and other associates Processes sensitive information in a discreet and professional Utilizes established protocols to quickly and independently determine appropriate action Assign public safety personnel to calls-for-service, monitor and accurately maintain the first responder location status, anticipate the needs and react to requests from first responders in a timely manner Enters and retrieves data on Federal, State, and local intelligence systems to assist law enforcement agencies in and out of Washington State Calmly and quickly provides medical instructions over the telephone, such as CPR first-aid Maintain professional certifications and competency in the use of complex communications equipment, and complete training as assigned promptly and satisfactory. Participates in the development, implementation, and review of procedures, policies, and training programs as assigned Ability to use Word, Excel, and CAD (Computer-Aided Dispatch) system technology Performs other related duties as assigned Ability to communicate fluently in English, both verbally and in writing High School Diploma or G.E.D. United States citizenship or Permanent Resident Card Personal cell phone with texting for contact and call-in Successfully pass a skills test assessing data entry, decision-making, character comparison, cross referencing, reading comprehension and sentence clarity, and multi-tasking Ability to proficiently type 35 words per minute, or at least 4500 keystrokes per hour Ability to proficiently operate a variety of office and computer equipment Successfully complete and pass pre-employment (background check, psychological evaluation, and health and drug screening) testing Free from illegal drugs for three (3) years, both federal and state. Continued ability to work varying shift schedules, overtime hours, and holidays Continued ability to maintain regular and predictable attendance #J-18808-Ljbffr RiverCom 911 Center (WA)