CERTIFIED MEDICAL ASSISTANT

Certified Medical Assistant

Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to the underserved in the context of distinctively Christian service. As a faith based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services to the communities that need them most.

About the Role

We are seeking a dependable, hands-on Certified Medical Assistant to help our Providers deliver excellent patient care - providing basic triage and keeping patients moving smoothly from check-in to doctor. In this role, working under the supervision of a Provider or nurse, you're the steady presence behind the scenes and at the bedside: prepping charts and rooms, taking vitals, assisting with procedures, and making sure every patient's visit runs safely and on time.

Our Core Values - and What They Look Like in This Role

At CCHS, how the work is done matters as much as what is done. Our core values aren't wall art - they are performance expectations, and here is what they mean for a Certified Medical Assistant:

• Intentional Love - Love here is a choice, not a feeling. In this role it means treating every patient with patience and respect during vitals, procedures, and waiting-room moments alike, explaining Provider instructions clearly, and responding calmly and compassionately in a medical emergency.
• Devoted Service - We are go-getters who take initiative instead of waiting for someone else to act. In this role it means owning your rooms and your charts end to end - completing records before the exam, restocking and sanitizing between patients, chasing down a missing lab result before it holds up care, and never saying "that's not my job."
• Humble Excellence - Excellence is not perfection, but we reject mediocrity. In this role it means accurate charting, properly functioning equipment, and pursuing the highest standard of clinical support - while staying teachable: welcoming feedback, admitting mistakes early, and asking for help before something breaks.

What You'll Do

• Review and prepare the medical record to ensure completeness prior to the patient exam, obtaining any reports or results not yet in the chart; document the clinic visit, observations, and related activities, and file charts.
• Assist with gathering data for patient history and physical assessment and support nurses and physicians with physical exams and simple in-house surgical and therapeutic procedures.
• Check patient vital signs and take body measurements, documenting results in the patient chart.
• Prepare and maintain exam and treatment rooms, cleaning after patient discharges to ensure a clean, sanitized environment; maintain supply inventory and ensure patient care equipment is clean and functioning, reporting any defects to your supervisor.
• Collect specimens and prepare them for outside lab, coordinating with the lab for STAT pickups or testing; perform simple STAT lab tests and urinalysis, and prepare lab results for the physician to sign.
• Administer breathing treatments and injections as ordered by the Provider, perform EKGs, and test pregnant patients on the NST machine per Provider orders.
• Answer phone calls and relay patient requests and questions to the appropriate individuals; explain Provider instructions to patients as appropriate and provide teaching to patients and families within your scope of knowledge.
• Assist with scheduling and referring patients for specific treatments.
• Respond to medical emergencies and administer first aid as appropriate.
• Perform other duties as required.

What You'll Bring

• High school diploma or equivalent, and graduation from an approved Medical Assistant Program.
• Experience in ambulatory care preferred; bilingual preferred.
• Valid Certified Medical Assistant certificate and BCLS certification (required).
• A high level of concentration and attention to detail - this role requires close, intermittent focus, as the number of steps and variables involved creates the possibility of errors without careful attention.
• Comfort using clinical equipment including EKG, NST, audiometer, pulse oximetry, nebulizer, and point-of-care devices, along with everyday computer, photocopier, and telephone use.
• Physical readiness for a hands-on clinical role: this position is approximately 85% walking, 10% standing, and 5% sitting, with about 15% of time spent lifting, pulling, or pushing patients, supplies, and equipment (up to 65 lbs., with or without assistance).
• Comfort with frequent exposure to infectious agents and the physical risks that come with lifting and transferring patients, supplies, and equipment.

What We Offer

• Competitive salary and comprehensive benefits, including medical, dental, and vision coverage.
• Generous Paid Time Off (120 hours in your first year) plus paid holidays.
• 401(k) retirement plan.
• Annual paid Restorative Day supporting wellness and work-life balance.
• Mission-driven culture, employee recognition programs, and the opportunity to do work that directly expands healthcare access in Memphis.