Smart Facilities Technologies Specialist

Smart Facilities Technology Specialist

Position Overview:

The Smart Facilities Technology Specialist supports technology systems that keep USM facilities secure, connected, and operating efficiently. This position is ideal for someone who enjoys working with a wide variety of technologies beyond traditional IT, including video surveillance, access control, building communications, smart facility systems, and operational technology.

This role serves as the primary technical resource for facility-based technology systems across USM locations, ensuring they are reliable, secure, and aligned with business needs. The ideal candidate enjoys a mix of hands-on technical work, vendor coordination, project implementation, and problem-solving.

Summary of Responsibilities

Facility Technology Administration

• Administer and support enterprise video surveillance systems, recording platforms, and camera infrastructure.
• Manage electronic access control systems, card readers, credentials, visitor management systems, and door controllers.
• Support metal detection and facility screening technologies.
• Maintain paging, speaker, intercom, and facility communication systems.
• Manage facility-related IoT and connected devices.

Operational Support

• Monitor system health, performance, and availability.
• Troubleshoot hardware, software, and connectivity issues.
• Coordinate system repairs, maintenance, and upgrades.
• Maintain inventories of facility technology assets.
• Perform routine system testing and preventative maintenance.

Project Implementation

• Assist with new facility builds, expansions, renovations, and technology deployments.
• Coordinate with contractors, integrators, and internal stakeholders during system installations.
• Support technology standardization efforts across multiple locations.
• Participate in evaluating new smart building technologies and solutions.

Vendor Coordination

• Work directly with security integrators, low-voltage contractors, and equipment vendors.
• Schedule maintenance activities and service calls.
• Track project progress and ensure vendor deliverables are met.

Documentation & Compliance

• Maintain system diagrams, configurations, and support documentation.
• Ensure facility technology systems comply with company cybersecurity standards.
• Assist with audits and technology lifecycle planning.
• Document incidents, changes, and system improvements.
• Other duties as assigned

Desired Characteristics

• 3+ years of experience supporting one or more of the following:
• Video surveillance systems
• Access control systems
• Low-voltage infrastructure
• Building technology systems
• Operational technology (OT)
• Physical security technology platforms
• Experience working with vendors and contractors.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience with platforms such as Avigilon, Genetec, Verkada, Milestone, Lenel, or similar technologies.
• Knowledge of networking fundamentals including TCP/IP, PoE, switching, and wireless connectivity.
• Experience working in manufacturing, industrial, logistics, distribution, or multi-site environments.
• Familiarity with building automation, lighting controls, environmental monitoring, or smart building technologies.
• Low-voltage, networking, or security industry certifications are a plus.
• Willingness to travel as needed.

Minimum Safety Training Requirements:

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
• US-SOP-01 United in Safety Manual
• US-F11 QEH&S Policy
• US-SOP-03 Team Member Handbook

We strive to demonstrate our Core Values in all positions at USM:

Trust ● Commitment ● Loyalty ● Passion ● Respect ● Service ● Performance

USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a Zero Impairment Workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Talent Acquisition contact or another member of our People Experience Team at View email address on click.appcast.io. The decision on granting reasonable accommodation will be made on a case-by-case basis.