Family Service Counselor

Family Service CounselorThe Family Service Counselor provides advice to bereaved families and help them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information.The Family Service Counselor duties must be performed consistent with company mission and values and in adherence to company policies and procedures.Essential Functions and CompetenciesKnowledge of processes, principles, and methods for selling products and servicesRecord of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goalsExcellent interpersonal and communication skills, both in person and on the telephoneHighly organized, detail oriented, and excellent time management skillsAbility to work and make decisions under pressure and tight deadlinesProficient in the use of computers, software, and technologyValid state issued driver's license, good driving record, and proof of insurance is requiredAbility to work well as part of a team and independentlyCreative, outgoing, and energeticComfortable with in-home sales and conducting group presentationsRequired Education and Experience• High school diploma or GED required• Strong sales experience in the Funeral or Life Insurance industry is preferred• High level of comfort using computer systems within a sales environment• Previous experience with Customer Relationship Management systems is a plus • High level of integrity, dedication, and desire to succeed• Desire to help others and earn a competitive income• A good driving record and valid driver's licenseAdditional Eligibility Qualifications None required for this position.AAP/EEO StatementEqual employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.