Patient Registration Rep - New Baltimore Patient Access - Contingent

Location: Henry Ford Medical Center – 36750 26 Mile Rd. Chesterfield Twp, MI 48047 Position Overview You’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face‑to‑face check‑ins, pre‑registration, insurance eligibility confirmation, and cash collections. Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter. Education / Experience Required High school diploma or G.E.D. equivalent required. One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred. EPIC training/experience preferred. Insurance payor systems experience preferred. ICD‑10 medical terminology experience preferred. Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non‑clinical staff. Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast‑paced environment with frequent interruptions. Additional Information Organization: Henry Ford Health St. John Hospital Department: 26 Mile Rd Shift: Variable Union Code: Not Applicable This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job‑related duties beyond those explicitly described above. The health and overall well‑being of our team members is our priority. That’s why we offer support in the various components of our team’s well‑being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer‑driven health plans (CDHPs), a PPO plan and an HMO plan. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity / Affirmative Action Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws. #J-18808-Ljbffr Henry Ford Health System