Area Supervisor

Area SupervisorThe Area Supervisor is responsible for overseeing the operational performance, leadership development, and guest experience across multiple restaurant locations. Reporting to the Director of Operations, this role supports General Managers in achieving business goals through coaching, auditing, and strategic guidance. The Area Supervisor plays a key role in driving operational excellence, team development, and brand standards while fostering a culture of accountability and continuous improvement.Coaching & DevelopmentLead by example in modeling accountability, professionalism, and brand valuesProvide hands-on coaching and leadership development to General Managers and department leadersInfluence and guide teams, building trust and alignment across locationsIdentify high-potential talent and support succession planning and internal promotionsOperations OversightMonitor and support performance metrics such as OSAT, OEPE, labor cost, food waste, etc.Respond to operational challenges with strategic decision-making and clear communicationVisit stores regularly to observe and audit people and processes, provide feedback and follow-up to check for improvementSafety & ComplianceConduct audits of food safety, inventory, scheduling, and customer service standardsEnsure compliance with company policies, health regulations, and safety standardsCommunication & Issue ResolutionFacilitate regular GM meetings to ensure alignment of goals, communicate upcoming changes and gather feedback on opportunities for improvementCommunicate effectively with upper management and cascade to GM'sAssist GM's in resolving conflict and operation issues promptly and professionallyReporting & AnalysisReview store specific KPI reports to spot trends and opportunities. Assist GM with strategic planning and execution for improvement.OtherSecondary point of contact during internal/external audits and vendor visitsAll other duties as assignedWhat You'll NeedGeneralMust be at least 21 years of ageBilingual (Spanish) highly desirableEducationHigh school diploma or equivalent preferred, but not requiredCollege degree preferred, but not requiredTrainingFred 1-6, Crew Trainer Verification/Certification (if applicable)Food Safety, OTP1Foundations, Leadership Transitions Class, OTP2Department Modules, DLIM ClassCampus CompletionLeading Great RestaurantsHamburger University GraduationExperienceAt least 3 years prior management experience; prior GM experience preferredAt least 2 years' work experience in fast food, hospitality or retail environmentExperience managing multiple locations and direct reports of all experience levelsAbility to positively influence changeAbility to coach and develop managers, supervisors or people leadersAbility to indirectly influence KPIsCertificationsServSafe certification required to be obtained and active throughout tenureSkills You BringLeadership skillsConfident leading a team and developing othersSkilled at coaching, giving feedback, and driving accountabilityAble to delegate effectively and focus on big-picture goalsLeads by example and builds trustBe a change management champion and help others adapt to fast-paced environmentSoft skillsClear communicator who acts with emotional intelligenceAbility to prioritize tasks and delegate effectivelyEffective in conflict resolution and having difficult conversationsOrganized, adaptable, and takes a strategic consultative approachStays calm under pressure and acts with urgency when appropriateTechnical skillsStrong understanding of food safety, labor laws, and complianceExperienced in managing KPIs like labor cost, food cost, and guest satisfactionComfortable running reports and communicating findings to GM's and Director of Operations with continuous improvement in mindFamiliar with McDonald's systems and applicationsAdditional InformationWork Environment & ScheduleRequires regular travel between locationsNight, weekend and holiday availability requiredFlexibility to respond to urgent operational needsComfortable working in a fast-paced environmentReporting StructureReports to the Director of OperationsDirect reports include General ManagersCompensation & BenefitsCompetitive salary, pay for this position ranges from $55,000-70,000/year based on prior experience. Bi-weekly payMedical, dental and vision individual insurance plans 100% employer paid, additional cost for family plans and other voluntary benefitsOther comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long-term disability, accident and critical illness coverage.401(k)Flexible schedulePaid time off, up to 4 weeks/yearRobust vehicle allowance packageFree employee meals and 30% employee discount at participating McDonald's nationwideCareer advancement opportunitiesUniversity Accredited Management Training ProgramTuition AssistanceSubstantial savings on everyday purchase with McPerks discount programAccommodation StatementIn accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.EEO StatementWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a workplace free from discrimination, harassment, and retaliation.