Key Holder

Position Title: Key Holder

Location: North Georgia Tech, 1500 GA-197, Clarkesville, Georgia, 30523

Contract Type: Part-Time, Permanent

Working hours: 25-29 hours per week

About BibliU

BibliU is an award-winning, technology-led B2B company transforming the $65bn educational content industry. With a 90% CAGR the past 5 years, we are just getting started. We've cracked the code on Day 1 access to affordable digital course materials for students, while delivering comprehensive campus store solutions that foster human relationships, and increase our stickiness in the world of AI.

The result? Measurable impact: 10% higher student retention, 1-point GPA increases, and partnerships with 170 universities serving 600,000 students each year.

We've fundamentally changed how universities procure, distribute, and manage learning content. We partner with 4,000+ publishers, including Pearson, Oxford University Press, and Wiley to deliver content to universities, and provide rich engagement data and interactive tools like quizzes that help students actually learn.

Here's what makes our story compelling:

Founded in late 2015 as an Oxford University spin out, we've grown explosively with 90% CAGR over the last five years, including 65% in FY25, reaching $100m in annual revenue. Our Series B raised $23m led by Nesta Impact Investments (with Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises). In late 2023, we acquired Texas Book Company (now 'BibliU Campus') to become the only fully vertically integrated player in the market, driving US organic growth which now represents 90% of our business.

We're hungry for more. We're actively building our M&A pipeline as we compete head-to-head against legacy bricks-and-mortar providers to improve the faculty and student experience while boosting the financial sustainability of universities.

Our culture is collaborative, high-growth, and agile. You'll join an experienced and motivated executive team with backgrounds from Instructure (Canvas) and other successful edtech companies with exit experience. We operate as a distributed team across the UK and US, with offices in London.

Position Overview

As a Key Holder, you will serve as an essential leader within daily campus store operations, functioning as an indispensable extension of leadership. In this capacity, you will oversee opening and closing procedures, safeguard operational standards on the retail floor, and deliver agile guidance to team members whenever the Store Manager or Assistant Store Manager is offsite.

This position demands a highly active, student-focused orientation backed by exemplary decision-making, personal accountability, and a deep dedication to exceptional service.

What you will be doing:

Store Operations & Security

• Manage daily opening and closing routines following corporate guidelines and loss prevention protocols.
• Maintain strict oversight of store keys, security credentials, and cash management tasks.
• Uphold rigorous adherence to operational, safety, and security policies at all times.

Cash Register

• Execute point-of-sale transactions with precision, following established store guidelines.
• Process incoming inventory, apply pricing, and arrange general merchandise effectively.
• Assist with regular inventory audits to support accurate stock management.
• Implement price updates and promotional adjustments seamlessly.
• Alert management promptly regarding stock shortages or compromised goods.
• Share patron feedback and retail trends with store leadership.
• Carry out supplementary operational assignments when required.

Customer Service

• Proactively assist visitors on the retail floor with welcoming and knowledgeable service.
• Keep retail displays orderly, immaculate, and visually compelling.
• Deliver exceptional assistance across in-person, telephone, and digital channels.
• Oversee customer request processing and order fulfilment seamlessly.
• Support online product catalogue accuracy and availability.

Textbook Department

• Guide students and faculty in selecting required academic content.
• Organise and restock course materials for optimal accessibility and aesthetic appeal.
• Maintain department organisation to drive store objectives and elevate the student experience.

Shipping & Receiving

• Log incoming stock and store supplies efficiently upon arrival.
• Maintain orderly stockroom areas to enable swift replenishment of sales floor inventory.
• Handle outgoing packages, student order dispatches, and inventory returns accurately.
• Ability to lift items weighing up to 40lbs independently.

What we are looking for

Must have:

• Previous background in store operations or customer support setting is advantageous though not mandatory.
• Proven capacity to perform efficiently and precisely within fast-paced retail settings.
• Collaborative mindset and reliable work ethic coupled with exceptional precision and focus.

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

Here's what we offer:

• Paid time off, wellness days and public holidays
• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account

We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.

Please note: We do not work with external recruiters/recruitment agencies. This position will be filled directly by BibliU and we kindly request that external recruiters/recruitment agencies refrain from submitting candidates for this role.