Customer Service Assistant

Job Title: Customer Service Clerk

Location: Worth, IL

Industry: Nonprofit / Cemetery Services

Compensation: $45,000 $52,000 annually

Work Schedule: MondayFriday 8:15 AM4:00 PM, Saturdays 9:00 AM1:00 PM (6-day work week, onsite 40hrs)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring for our client, a mission-driven organization in the nonprofit cemetery services space that supports families through end-of-life planning and memorial services.

Job Description:

The Customer Service Clerk will support families and internal teams by managing administrative, customer service, and transactional functions related to cemetery services. This role requires a compassionate, detail-oriented professional who can manage sensitive interactions while ensuring accuracy in documentation, billing, and service coordination.

Key Responsibilities:

• Process and maintain records related to burial and memorial arrangements, including orders, permits, invoices, and supporting documentation
• Assist families with selecting cemetery services such as plots, crypts, niches, memorial options, and related offerings
• Support administrative processing for sales agreements, maps, records, and account documentation
• Manage billing tasks, payments, invoicing, and service-related correspondence
• Respond to customer inquiries in person and over the phone with professionalism and empathy
• Maintain and organize office supplies and records, including inventory tracking as needed
• Support mailing, data entry, and general administrative functions across service operations
• Perform additional clerical duties as assigned

Qualifications:

• 3+ years of experience in customer service, client support, or retail/office-based service roles
• Experience handling data entry, order processing, or transactional administrative work
• Comfortable managing phone-based customer interactions, including resolving concerns and de-escalating situations
• Ability to discuss fees, payments, and billing information clearly and professionally
• Strong written and verbal communication skills
• High level of professionalism, maturity, and emotional intelligence in sensitive situations
• Ability to work in a fast-paced environment with frequent interruptions
• High school diploma or GED required
• Must have reliable transportation
• Bilingual Spanish and/or Polish is a plus

Additional Details:

• Direct hire opportunity
• Business professional dress code
• Must be available to work Saturdays

Perks:

• Medical coverage begins the first month after hire; dental the following month
• Annual bonus eligibility

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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